Summary
Overview
Work History
Education
Skills
Websites
photography
Timeline
Generic

Mark Shaw

West Newfield,ME

Summary

I have an extensive and diverse work experience background ranging across many skill sets and abilities, with primary focus and skillset on customer service and communications. I am athletic and in top physical shape in order to perform any physical duties required of the job.


I am currently working part time on weekends at the Home Depot while building a personal online brand and business strategy during the week from my graphic design and digital media education foundation experience.

Overview

36
36
years of professional experience

Work History

Retail Sales Assistant

The Home Depot
Somersworth , NH
02.2022 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Issued receipts and processed refunds, credits or exchanges.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.

Produce Clerk

Shop N Save Supermarket
Sanford, ME
06.1994 - 10.2022
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Completed regular cycle counts and inventory audits.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Performed daily inventory checks of merchandise on hand through [Action] and [Action].
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Parts Specialist

AutoZone
Sanford , ME
05.2000 - 02.2004
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Satisfied customers with fast, knowledgeable service for [Type] product needs.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Delivered merchandise to business locations for use in [Type] repairs or direct sales.

Sporting Goods Sales Associate

Walmart
Sanford, ME
03.1996 - 05.1999
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
  • Interacted with customers to provide information on different features regarding apparel and sports equipment.
  • Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
  • Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
  • Achieved personal and store sales goals by applying sound customer service and sales protocol.
  • Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
  • Processed customer payments and bagged items to complete buying experience.
  • Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Associate of Applied Science - Digital Marketing-Graphic Design Focus

York County Community College
Wells, ME
06.2016

Skills

  • Item Ticketing and Pricing
  • Digital Databases
  • POS Transactions
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Merchandising and Display
  • Merchandise Receiving and Handling
  • Accounting Software
  • Engaging with Diverse Customers
  • Sales and Promotions
  • Payment Processing
  • Security Practices
  • Building Customer Loyalty
  • Ability to Lift 40 Pounds
  • Store Policies and Procedures
  • Safety and Cleanliness Standards
  • Building Customer Relationships and Loyalty
  • Effective Customer Communication
  • Computer Proficiency and Microsoft Office
  • Locating Merchandise
  • Retail Metrics and Goals
  • Strong Communication and Interpersonal Skills
  • Stocking and Replenishing
  • Available Nights, Weekends and Holidays
  • Flexible Hours
  • Excellent Written and Verbal Communication
  • Energy and Physical Stamina
  • POS Inventory System Operation
  • End Cap Placement
  • Constructive Feedback
  • Customer Service Orientation
  • Safe Handling Procedures
  • Organizational Policies
  • Corporate Compliance
  • Belt Conveyors
  • Traffic Calming
  • Sales Contracts
  • Thorough Knowledge of Product
  • Suggestive Selling
  • High-Volume Environments
  • Telephone Reception
  • Positive Customer Engagement
  • Retail Merchandising
  • Team Cooperation
  • Signage Changes
  • Hand Trucks
  • Brand Visibility
  • Customer Assistance

photography

I am an avid amateur photographer and employ the use of my photography in graphic design, story telling, photo composition and layout in order to tell stories and build a user interactive experience on my web site, which is a work in progress at this time.

Timeline

Retail Sales Assistant

The Home Depot
02.2022 - Current

Parts Specialist

AutoZone
05.2000 - 02.2004

Sporting Goods Sales Associate

Walmart
03.1996 - 05.1999

Produce Clerk

Shop N Save Supermarket
06.1994 - 10.2022

Associate of Applied Science - Digital Marketing-Graphic Design Focus

York County Community College

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Mark Shaw