Summary
Overview
Work History
Education
Skills
Timeline
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Mark Shrewsbury

Roanoke,VA

Summary

Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.

Overview

37
37
years of professional experience

Work History

Materials Handler

Altec Insustries
Roanoke, VA
03.2019 - Current
  • Received and stored incoming materials, supplies, and equipment in accordance with established procedures.
  • Inspected shipments for damage or discrepancies; reported any problems to supervisor.
  • Maintained accurate records of inventory levels, including tracking material movement within the warehouse or facility.
  • Monitored stock levels on a regular basis to ensure sufficient supply of materials was available at all times.
  • Provided support to other departments when necessary by retrieving requested items from storage areas.

Owner/Operator

Cupcakes by the Sea
Ormond Beach, FL
05.2012 - 08.2016
  • Developed business plan and budget to maximize profitability.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.

Central Office Installer

Trans Global Communications
Orlando , FL
01.2010 - 02.2012
  • Installed, terminated and tested copper cable in central office environment.
  • Performed equipment installations, maintenance and repair of various types of telecommunications equipment.
  • Assisted with the removal of old equipment from central office sites.
  • Provided technical support to other technicians as needed.
  • Configured hardware such as routers, switches, multiplexers, cross-connects. according to customer specifications.

Senior Field Technician

Nortel Networks Inc.
Research Triangle Park, NC
03.1988 - 04.2009
  • Developed innovative solutions to challenging technical problems.
  • Provided on-site technical support for customers' operational needs.
  • Conducted tests to ensure proper operation of systems after repairs or maintenance activities were completed.
  • Monitored performance parameters for accuracy and reliability.
  • Led teams in the installation and commissioning of new systems at customer sites.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
  • Coordinated with other technicians to complete projects on time.
  • Diagnosed malfunctions using schematics and wiring diagrams.
  • Diagnosed tool, equipment and machinery malfunctions.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
  • Maintained records by documenting installation, services and repairs.
  • Traveled to field locations to evaluate equipment and performance.
  • Participated in training sessions to stay updated with industry standards and technologies.
  • Communicated effectively with clients and stakeholders to provide project updates and findings.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Reviewed product specifications for compatibility with existing systems.

Education

ECPI University
Roanoke, VA
01-1988

Skills

  • Blueprint Interpretation
  • Testing Procedures
  • Cable Management
  • Teamwork and Collaboration
  • Equipment Installation
  • Safety Procedures Adherence
  • System repairs
  • Problem-Solving
  • Time Management
  • Troubleshooting and diagnosis
  • Installing equipment
  • Problem diagnosis
  • Customer Service
  • Reliability
  • Attention to Detail

Timeline

Materials Handler

Altec Insustries
03.2019 - Current

Owner/Operator

Cupcakes by the Sea
05.2012 - 08.2016

Central Office Installer

Trans Global Communications
01.2010 - 02.2012

Senior Field Technician

Nortel Networks Inc.
03.1988 - 04.2009

ECPI University

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Mark Shrewsbury