Mark Shutts
Louisville,KY
Summary
Dynamic Behavioral Health Associate Supervisor with a proven track record at Summit Behavioral Healthcare, skilled in crisis intervention and group facilitation. Recognized for fostering teamwork and enhancing patient cooperation through effective de-escalation techniques. Committed to maintaining compliance and promoting a safe environment, ensuring high-quality care and support for clients.
Overview
15
15
years of professional experience
Work History
Behavioral Health Associate Supervisor
Summit Behavioral Healthcare
07.2023 - Current
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Behavioral Health Technician
Summit Behavioral Healthcare
08.2022 - 07.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily shift reports to management.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Picker Packer
Caudill Seed
11.2021 - 08.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Sales Representative
Frank Otte Nursery And Garden Center
03.2010 - 06.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Crew Leader
LandCare
06.2018 - 05.2019
- Led landscape maintenance crew of 5 employees on various job sites.
- Drove work truck with pull-behind trailer from job site to job site.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Education
Bachelor of Science - Psychology
Universit of Louisville
Louisville12-2025
Associate of Science - Psychology
Jefferson Community And Technical College
Louisville, KY05.2016
High School Diploma -
Trinity Highschool
Louisville, KY05.2012
Skills
- Efficient fast-paced worker
- Compassionate coworker
- Group Facilitation
- Crisis Prevention Certified
- Deescalation Techniques
- High computer literacy
- Teamwork and Collaboration
- Charting and Clinical Documentation
- Code Compliance
- Patient Intervention
Timeline
Behavioral Health Associate Supervisor
Summit Behavioral Healthcare
07.2023 - Current
Behavioral Health Technician
Summit Behavioral Healthcare
08.2022 - 07.2023
Picker Packer
Caudill Seed
11.2021 - 08.2022
Crew Leader
LandCare
06.2018 - 05.2019
Customer Sales Representative
Frank Otte Nursery And Garden Center
03.2010 - 06.2021
Bachelor of Science - Psychology
Universit of Louisville
Associate of Science - Psychology
Jefferson Community And Technical College
High School Diploma -
Trinity Highschool
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