Mark Sia
Pharmacy Technician
Honolulu,HI
Summary
Dependable multilingual healthcare worker (BLS and CPR certified) with over 10 years of experience in various healthcare settings and managing various projects in high volume clinical setting. Seeking to leverage strong leadership skills and expertise to increase efficiency and profitability.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Pyxis System Administrator
United States Navy, USN
Honolulu, HI
07.2020 - Current
- Collaborated with Naval Health Clinic Pearl Harbor interdisciplinary leaders and key departmental staff in the successful planning and on-time implementation of the $183,000 Pyxis project, which consists of eight automated medication storage and dispensing cabinets and two electronic narcotic vaults, in three different departments at four geographically separated branch health clinics including the 21st Dental Company at Marine Corps Base Hawaii Kaneohe Bay.
- Expertly multi-tasked in keeping up with the pre-implementation preparation and "go-live" requirements, often chipping away a task at a time between patient care activities and even taking work home to complete during off duty hours.
- Coordinated through the Director of Dental Service, Doctor of Health Services, the Officer in Charge of 21 Dental Company and their respective Department Heads to create and update over 140 user profiles to reflect accurate user-name, password, BioID access, administrative and clinical security level, work center/unit/location assigned, and account expiration/renewal date.
- Single-handedly programmed the medication formulary for each individual Pyxis automated medication storage and dispenser, configured the storage bins to accommodate the quantity and package size of stored medications, and manually added the actual medications in the Pyxis machine to complete the prerequisites for Day One of "go-live".
- Served as a contributing author and reviewer of command-wide Pyxis Standard Operating Procedures (SOP). Personally created 5 Pyxis "how-to-guides" for users and super users and four narcotic vault "how-to-guides" for pharmacists and pharmacy technicians.
- Meticulously programmed 74 narcotic medications formulary for the electronic narcotic vault and closely coordinated with the Narcotic Vault Custodian and supervisory pharmacists to configure storage allocation and identification for the medications. New processes provide "digital fingerprints" for all narcotic dispensing and inventory transactions and significant accountability and efficiency improvement over the prior manual process using over half-century old combination vault.
Pharmacy Technician Supervisor
United States Navy, USN
Honolulu, HI
09.2013 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 500 beneficiaries daily prescriptions in high-volume out-patient pharmacy environment.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective pharmacy management.
Hospital Corpsman
United States Navy, USN
Honolulu, HI
06.2012 - Current
- Administered medical care for range of conditions and basic health concerns.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Processed and took x-rays and operated x-ray equipment.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Rendered emergency medical treatment and administered immunization programs.
- Transported sick and injured and conducted preliminary physical examinations.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Assisted over 89 Marines in returning to full duty, cutting downtime and expenses.
- Filled prescriptions and maintained pharmacy stock.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Evaluated injured or ill persons to determine nature and extent of concerns.
- Prioritized medical procedures based on severity of concern and available resources.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
Education
High School Diploma -
Royal Oak Highschool
Royal Oak, MI 03.2008 - 04.2008
No Degree - Computer System Administration
Ivy Tech Community College of Indiana
Indianapolis, IN 05.2001 -
No Degree - Agricultural Business And Management
American InterContinental University
Schaumburg, IL 05.2001 -
Skills
Technical Writing
Technical Analysis
Staff Development
Pharmacy operations management
Project oversight
Operations support
Training and Development
Self-Motivated
Teamwork and Collaboration
Flexible and Adaptable
Planning and Coordination
Dependable and Responsible
Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Pyxis network solution through effectively helping with identifying a hard-stop limitation in the Pyxis network host server which prevented the utilization of bar-code technology in removing and replenishing medication in all 8 Pyxis machines. .
- Trained 9 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Facilitated the implementation of a new drug inventory system.
- Improved customer service standards by 60%.
Timeline
Pyxis System Administrator
United States Navy, USN
07.2020 - Current
Pharmacy Technician Supervisor
United States Navy, USN
09.2013 - Current
Hospital Corpsman
United States Navy, USN
06.2012 - Current
High School Diploma -
Royal Oak Highschool
03.2008 - 04.2008
No Degree - Computer System Administration
Ivy Tech Community College of Indiana
05.2001 -
No Degree - Agricultural Business And Management
American InterContinental University
05.2001 -