Mark Siegenthaler
Dansville,NY
Summary
Accomplished Store Manager with a proven track record at Big Lots, Inc., enhancing operational efficiency and customer satisfaction. Expert in retail inventory management and adept at personnel development, I significantly improved store performance through strategic leadership and effective team coaching. Skilled in implementing process improvements, I excel in driving productivity and safety.
Overview
21
21
years of professional experience
Work History
Store Manager
Big Lots, Inc.
Dansville, NY
10.2011 - Current
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling, including daily cash deposits
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
Co-Manager
Wal-Mart Supercenter
Olean, NY
10.2010 - 09.2011
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured safety protocols were followed at all times.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Assistant Store Manager
Walmart
Multiple
07.2004 - 10.2010
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Fonda Fultonville Central School
Fonda, NY06-1995
Skills
- Personnel development
- Performance metrics evaluation
- Store operations oversight
- Recruitment and hiring
- Team leadership and coaching
- Retail inventory management
- Inventory control
Timeline
Store Manager
Big Lots, Inc.
10.2011 - Current
Co-Manager
Wal-Mart Supercenter
10.2010 - 09.2011
Assistant Store Manager
Walmart
07.2004 - 10.2010
High School Diploma -
Fonda Fultonville Central School
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