Mark Sieng
Retail Solutions Manager
Collinsville,OK
Summary
Retail Solutions Manager with twenty six years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
30
30
years of professional experience
Work History
Retail Solutions Manager
Verizon
Tulsa, OK
11.2010 - Current
- Uphold company customer service standards to provide customers with outstanding service and a friendly environment.
- Act as in-store sales leader and maintain a strong presence on the floor to build relationships with customers, support and develop team and increase revenue.
- Handle customer service by dealing with complaints, organizing stock and answering customer questions.
- Recruit, interview and hire individuals which would add value to the team while bringing wealth of experience.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Manage expenses and develop strategies that position store to perform in accordance with budget.
- Train employees in suggested selling and merchandising techniques to meet sales quotas.
- Support retail manager by identifying and leveraging partnerships that benefited community and store.
- Define clear targets and objectives and communicate with other team members.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Courtesy Technician
Jiffy Lube
Bixby, OK
06.2010 - 02.2011
- Greeted guests entering and exiting store to foster customer satisfaction.
- Worked together with cashiers to guarantee customer satisfaction.
- Served as point of contact between customers and store associates or management.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Kept records accurate and current by documenting movements in company system.
- Supported team members and management by going above and beyond to meet goals.
National Account Executive
AT&T Mobility
San Antonio, TX
12.1996 - 02.2010
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed rollout of all new product lines and program updates.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Complied with policies and quality standards to maintain consistency in quality of services.
Sight & Sound Representative
Service Merchandise
Tulsa, OK
07.1993 - 12.1996
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Supported promotional plans by updating signage with price changes.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stocked designated items on shelves, end caps and displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Interacted with guests in friendly and knowledgeable way.
Busboy
The Summit Club
Tulsa, OK
07.1992 - 06.1993
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Trained new staff in bussing and cleaning procedures.
Education
Associate of Arts - Psychology
Tulsa Junior College
TulsaHigh School Diploma -
East Central High School
Tulsa, OK05.1995
Skills
- Scheduling and Time-Tracking
- Analyzing Profitability
- Motivational Leadership
- Recruitment and Training
- Computer Proficiency
- Retail Operations Management
- Handling Complaints and Inquiries
- Persuasive Negotiations
- Salesforce Software
- Superior Work Ethic
- Records Organizations
Accomplishments
- Supervise teams as large as nine plus staff members in multiple retail locations in the Tulsa area.
- Documented and resolved systems errors in POS with Retail Operations team under 2.0 pilot POS systems
- Collaborated with team of twenty sales leaders in the development of sales class named Lead for Retail.
- Achieved Coin of Excellence on two separate occasions for Customer Experience and Co-facilitating Retail Lead Sales Class for Tulsa District.
- Achieved Presidents Cabinet award indirect sales in San Antonio District
Timeline
Retail Solutions Manager
Verizon
11.2010 - Current
Courtesy Technician
Jiffy Lube
06.2010 - 02.2011
National Account Executive
AT&T Mobility
12.1996 - 02.2010
Sight & Sound Representative
Service Merchandise
07.1993 - 12.1996
Busboy
The Summit Club
07.1992 - 06.1993
Associate of Arts - Psychology
Tulsa Junior College
High School Diploma -
East Central High School