Mark Simkin

· Providing resolutions to customer interfacing issues and design consultation interactions

· Handle customer support through phone, email and chat databases like NetSuite

· Process returns, replacements, refunds, and other post-sale transactions

· Develop and maintain clientele relationships to ensure brand loyalty

Maintaining a well-organized client follow up routine to ensure proper and impactful communication with customers.

• Recognized for high quality assurance scores when interacting with customers by remaining a top performer while adhering to company policies and procedures.

• Overseeing each shift by organizing and instructing team members
• Handling administrative documents and money
• Take account of monthly sales goals, also keeping track of inventory counts and store costs
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
• Analyzed and interpreted store trends with Touchpoint to facilitate planning
• Organize schedules, time punches, and analyze weekly number reports of labor hours to compare customer trends on Deputy to meet monthly sales goals
• Rotated merchandise and displays to feature new products and promotions
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.

• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
• Recommended products based on solid understanding of individual customer needs and preferences
• Developed and demonstrated skillful and creative latte art to engage customers
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Operating registers and credit card machines
• In the case that it occurred, assisting customers with any dissatisfaction while remaining diligent to the company policy
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Tracked stock using company inventory management software
• Became employee of the month September 2016
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
• Maintained organized, presentable merchandise to drive continuous sales
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.