Mark Sindoni
Linwood,NJ
Summary
Hardworking Bartender with experience in large-scale dining establishments, high volume nightclubs, and Private Events. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
12
12
years of professional experience
Work History
General Manager
Boardwalk Resorts
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and payroll
- Managed a diverse team of professionals, striving for a positive work environment and high employee retention during a tough market
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Ensured strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
Bartender
Seagate Beach Club
11.2016 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Casa Taco And Tequila Bar
11.2013 - 09.2016
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Michel Richard
03.2012 - 10.2013
- Enhanced customer satisfaction by providing personalized drink recommendations and food pairing recommendations
- Streamlined bar operations by maintaining an organized and efficient workspace for ease of use.
- Demonstrated versatility by assisting in other areas of the restaurant as needed, providing seamless service to guests.
- Balanced multiple tasks simultaneously while maintaining a professional demeanor under pressure during peak hours.
Education
Associate of Arts - Hospitality
West Virginia University
Morgantown, WV05.2009
Skills
Leadership and team building
Problem Resolution
Operations Management
Efficient multi-tasker
Training and coaching
Staff Management
Customer Relations
Adaptable Bartending
Teamwork and Collaboration
Customer Service
Problem-Solving
Accomplishments
- Achieved Gold Crown RCI with all 5/5 scores.
Timeline
General Manager
Boardwalk Resorts
08.2020 - Current
Bartender
Seagate Beach Club
11.2016 - 05.2019
Bartender
Casa Taco And Tequila Bar
11.2013 - 09.2016
Bartender
Michel Richard
03.2012 - 10.2013
Associate of Arts - Hospitality
West Virginia University