Mark Singleman

• Led branch operations, ensuring adherence to company policies and regulatory standards.
• Developed and implemented strategies to enhance customer experience and operational efficiency.
• Mentored staff, fostering a culture of teamwork and professional development within the branch.
• Analyzed financial reports to identify trends, driving informed decision-making for branch performance improvements.

• Identified project requirements by establishing personal rapport with potential and existing clients
• Helped to organize client's schedule and plan appointments
• Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
• Provided excellent service to customers and employees
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
• Identified profitable business leads and built pipeline of prospective customers
• Initiated and participated in Drive With Five training along with NPS Scores
• Supervised Close Quarter Maneuvering training promoting safety culture at the branch level
• Supervised Incident Investigation reports/root cause analysis to promote safe work behaviors
• Monitored key dates to ensure assigned jobs are completed by deadlines
• Prepared Daily Shift Time Compliance Reports
• Prepared Daily Budget Reports to Reach Revenue Goals
• Daily Monitoring of Efficiency for Hourly Employees/Time keeping reports
• Manage TC Suspends Collections Daily
• Monthly inventory of vehicles and chemical room supplies
• Managed project deliverables/related repairs for customized services for each individual customer
• Positioned as go-to person for up to 23 staff members, troubleshooting complex projects and training issues promptly
• Assisted with engineering calculations, design drawings, preliminary cost estimates and field visits to observe job progress
• New hire processing and implementing existing training programs for new employees
• Molded team and embraced change to adapt within dynamic market
• Positioned as primary liaison to streamline operations of multiple lines of business(termite, moisture control, exclusion, insulation, remediation, related repair, wildlife trapping, pest control, Atmox systems, mosquito max systems, drainage, gutters and gutter guard, brush removal) within organization
• Monitored government regulations and standards to ensure alignment with company policies and procedures
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
• Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, using water hoses for wash-down of grounds or buildings, painting equipment and power washer
• Initiated timely response to emails, voicemails and written correspondence
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
• Oversee extensive safety training ,stand down meetings, field rides with technicians, on a monthly basis ensuring that staff is up to date with required training promoting safe work practices.
• Promoted , coached, and developed Trusted Advisor Leads program promoted during field rides with technicians
• Direct daily involvement with Outside Sales professionals to generate revenue growth
• Oversee daily scheduling with Outside Sales Professionals to achieve daily,monthly, quarterly, and yearly revenue goals

Supervised, coached, trained both pest and termite department employees Monitored daily and monthly progress to achieve expected goals

All details mentioned in current job role also were involved in this role as well. I served in this capacity until our branch was able to expand to add a second service manager who could oversee the pest control department.

Responsible for managing a pest control route and suspend customers

Servicing new customers with quality and efficiency

Handling customer complaints and resolving in a timely manner

Cooperating with my branch manager to achieve monthly goals

Managing chemical inventory and supplies

Route management and handling customer complaints to achieve a satisfactory resolution for both parties

Chemical inventory

Termite Inspections

Exterior Rodent Control

Managed route across large rural geographical area

Planning, scheduling and servicing of residential pest control customers

Termite inspections

Chemical inventory/supply management