Mark Sknerski
Indianapolis,IN
Summary
Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. I am always looking to learn more knowledge in the service industry and every other business aspect the ties into being a successful restaurant.
Experienced with high-volume event bartending, ensuring efficient service and guest satisfaction. Utilizes mixology skills to craft quality beverages while maintaining clean and organized bar area. Knowledge of customer service principles and teamwork dynamics, contributing to successful event execution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Event Bartender
Sodexo USA
08.2025 - Current
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.
- Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
Event Bartender
Legends Hospitality LLC
10.2024 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Warehouse Associate
3C LLC
06.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Restaurant Team Member
Chipotle
02.2022 - 06.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Delivery Driver
Instacart
12.2020 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server/Bartender/Hourly Manager
Eagle on Mass Ave
07.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Manager/Bartender/Server
Brothers Bar & Grill
06.2017 - 07.2018
- Gather and organize information on problems or procedures.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Manage staff, preparing work schedules and assigning specific duties.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Clean bars, work areas, and tables.
Server/Bartender
Texas Roadhouse
08.2012 - 06.2017
- Check with customers to ensure that they are enjoying their meals.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Clean tables or counters after patrons have finished dining.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Train new servers coming in.
- Run a classroom before dinner shift for the new servers.
- Correlate the training team with each new server.
- Collect and grade daily quizzes during the classroom sessions.
- Ensure the newly trained staff is being taught the correct way according to the standards.
- Create regulars.
Management (FOH/BOH)
Texas Roadhouse
05.2013 - 03.2016
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Ensure the staff is doing daily tasks during preparation hours in order to be successful during the shift hours.
- Make orders for produce/materials needed for the cooks/prep.
- FOH Shift manager: create teamsheets/floor plans for the servers. Double check the money for bartenders and the take out staff. Create a fun atmosphere with contests and prizes for the daily specials. Check on guests to see if the service and food were up to the standards set at Roadhouse.
- BOH Shift manager: create labor sheets for the kitchen staff and check everyones' hours. Double check the steak cuts for the right size and texture. Assist kitchen staff in prep, opening the cook line, stocking up different kitchen positions. Run the expo window. Assist the kitchen staff wherever it needs during the shift. Cross trained in order to help multiple positions. Close down the kitchen and count all the meat remaining from that day. Created prep sheets for the next day.
- Local Store Marketer: visited surrounding hotels and small businesses for current events. Create a game plan to cater to those events. Drop off coupons, other incentives to have hotels and small businesses push the restaurant. Created and tracked those coupons to see where the most business is coming from and where we can work on. Correlated school events/book fairs with our mascot to push “Kids Night.”
Expo/Server
Texas Roadhouse
08.2009 - 07.2012
- Ensure food was correctly made and plated for the guests
- Keeping tickets times between 12-15 minutes (15-18 minutes for larger parties)
- Clean and Stock the Expo position for the next shift
- Work along side and assist the kitchen manager during fast-paced, busy holidays (Father's Day, Mother's Day, Valentine's Day, etc.)
Education
High School Diploma -
Lake Central High School
Saint John, IN06.2010
Skills
- Customer and Personal Service
- Monitoring
- Psychology
- Food Production
- Service Orientation
- Education and Training
- Operations Analysis
- Fast paced environment adaptability
Certification
- Liquor License
- ATC Server Class Certified
Timeline
Event Bartender
Sodexo USA
08.2025 - Current
Event Bartender
Legends Hospitality LLC
10.2024 - Current
Warehouse Associate
3C LLC
06.2022 - Current
Restaurant Team Member
Chipotle
02.2022 - 06.2022
Delivery Driver
Instacart
12.2020 - 02.2022
Server/Bartender/Hourly Manager
Eagle on Mass Ave
07.2018 - 12.2020
Assistant Manager/Bartender/Server
Brothers Bar & Grill
06.2017 - 07.2018
Management (FOH/BOH)
Texas Roadhouse
05.2013 - 03.2016
Server/Bartender
Texas Roadhouse
08.2012 - 06.2017
Expo/Server
Texas Roadhouse
08.2009 - 07.2012
High School Diploma -
Lake Central High School