Mark S. Miller II
Summary
Results-driven Director of Growth and Renewals with 8 years of experience in the SaaS industry. Specializes in transforming customer relationships into sustainable, long-term revenue streams. Focused on maximizing retention, minimizing churn, and developing scalable systems. Proven track record in building and leading high-performing teams, developing strategic playbooks, and collaborating across departments to drive growth.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
Work History
Director of Growth and Renewals
Comply
06.2022 - Current
- Forecast churn and downgrades accurately; present findings to C-suite weekly and the board monthly.
- Develop and execute a renewals strategy aligned with company goals for a seamless client renewal process.
- Collaborate with the head of customer success to assess client risk and its impact on renewals.
- Partner with FP&A to model out various renewal strategies during budget seasons, including pricing adjustments and conversion strategies.
- Work with account executives to maximize upsell opportunities during renewal periods.
- Achievements:
- Maintained forecasting accuracy within 1% of original quarterly forecasts.
- Led a successful strategy to convert clients from monthly to annual payments without discounts, exceeding company goals through Q3 2025.
- Achieved 100% of team variable compensation based on KPIs consistently.
- Exceeded company price increase goals by 25% in 2024, achieving an average uplift of 7.9%.
Senior Renewal Manager
Comply
01.2019 - 11.2022
- Managed an enterprise book of business with over 300 logos.
- Successfully converted single-year renewal terms into multi-year agreements while ensuring healthy annual price increases.
- Collaborated with the success team to tailor renewal strategies based on client sentiment and risk assessments.
- Worked with the legal team to negotiate contractual clauses and client requests.
- Achievements:
- Converted 75% of enterprise ARR from single year to multi-year terms.
- Consistently met or exceeded multi-year and price increase goals.
- Presented team achievements to the board multiple times as pioneers of the renewals team at Comply.
Senior Executive of Solutions
Comply
10.2017 - 01.2019
- Lead the entire sales process from outreach to closing deals.
- Delivered in-person and remote demos to CCOs in the financial services sector.
- Created proposals aligned with company sales objectives and provided accurate forecasts to the sales organization.
- Achievements:
- Closed deals with top financial institutions, maintaining long-term client relationships.
- Exceeded 100% of sales quotas consistently.
- Developed customized demos based on client requirements.
Senior Institutional Sales Executive
Financial Tracking Technologies
03.2015 - 10.2017
Private Client Banker
JPMorgan Chase
09.2006 - 03.2015
Education
Bachelors degree - Business Administration
Western New England College
05.2023
Skills
- Negotiation: Strong negotiation skills with proven results in contract negotiations
- Forecasting & Modeling: Accurate forecasting and modeling presented to C-suite executives
- Technical Proficiency: Proficient in Salesforce, Gainsight, Staircase AI, Chat GPT, Excel, and PowerPoint
- Communication: Strong communication and presentation skills with internal teams and clients
- Team Collaboration: Effective collaboration with cross-functional teams to drive company success
- Strategic planning
- Relationship building
- Decision-making
- People management
Timeline
Director of Growth and Renewals
Comply
06.2022 - Current
Senior Renewal Manager
Comply
01.2019 - 11.2022
Senior Executive of Solutions
Comply
10.2017 - 01.2019
Senior Institutional Sales Executive
Financial Tracking Technologies
03.2015 - 10.2017
Private Client Banker
JPMorgan Chase
09.2006 - 03.2015
Bachelors degree - Business Administration
Western New England College
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<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited
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Director of Sales & WW Director of Customer Success/Renewals at TripwireDirector of Sales & WW Director of Customer Success/Renewals at Tripwire