Mark Smith
Spokane Valley,WA
Summary
Multi-talented Senior Executive knowledgeable about strategy, operations, and human resources management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, strategy consulting and analytics.
Overview
21
21
years of professional experience
Work History
Group Vice President Insights, Staffing, & Optimization
Providence Health & Services
01.2023 - Current
- Formulated and executed strategic initiatives to improve product offerings.
- Established and directed successful programs focused on people analytics, automation, recruiting, and learning & development.
- Directed technological improvements, reducing waste and business bottlenecks.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
Vice President Workforce Strategy & Analytics
Providence Health & Services
06.2020 - Current
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established and directed successful programs focused on people analytics and workforce optimization.
- Directed technological improvements, reducing waste and business bottlenecks.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Devised and presented business plans and forecasts to executive leaders.
- Cultivated company-wide culture of innovation and collaboration.
Vice President & Chief Human Resources Officer
Providence Health & Services
08.2017 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Fostered positive work environment through comprehensive employee relations program.
- Created succession plans to provide continuity of operations during leadership transitions.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Human Resources Director – Providence Health Care
Providence Health & Services
07.2013 - Current
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
- Conducted company-wide town hall meetings to convey updates.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
Director Organizational Development
Providence Health & Services
07.2012 - Current
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Organizational Development Director
Providence Health & Services
01.2008 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Implemented business strategies, increasing revenue, and effectively increasing employee engagement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Organizational Development Manager
Providence Health & Services
08.2003 - Current
- Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.
- Devised and optimized human resources processes, practices and program initiatives.
- Developed and improved hiring and recruitment strategies to optimize workforce.
- Formulated and implemented training programs by applying learning principles and individual differences.
- Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Arts - English, Business Administration
Central Washington University
Ellensburg, WA06.1991
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN01.2016
Skills
- Strategic vision
- Business acumen
- Leadership & influencing
- Employee engagement
- Talent management
- Labor relations
- Analytics
- Communication
- Adaptability
- Innovative mindset
- Technological proficiency
- Continuous improvement
- Strategic leadership
- Human Resources Management
- Organizational Development
- Operational Excellence
- Performance Improvement
- Strategic Planning
Accomplishments
- Created system-wide hiring experience vision and strategy, resulting in top quartile performance in requisition time metrics, record fills, and over 20% improvement in hiring manager/candidate experience improvement in 12 months
- Developed system-wide workforce demand forecast, resulting in identification of high-priority organizational position needs
- Established and implemented system workforce strategy, resulting in targeted action plans to address high-priority roles
- Developed and implemented contingent workforce strategy, including the introduction of a platform vendor management system, resulting in the creation of a partner panel of over 300 staffing agencies and a 53% reduction in agency costs over a 12-month period
- Developed and implemented strategies to diversify the system’s talent ecosystem through the introduction of gig workforce and entry-level talent pipelines for high-priority roles, resulting in reducing agency costs and vacancy rates in those areas
- Developed and implemented strategy to increase current workforce capacity and reduce workload through task automation, resulting in the reduction of over 500,000 work hours for Medical Assistants
- Expanded clinical staffing office support to two Regions, resulting in the reinvestment of 17,000 hours added to employee work schedules
- Supported a Region with 13 hospitals, 6 medical groups and over 25,000 employees across Washington and Western Montana
- Provided strategic direction for 22 collective bargaining agreements across the Region
- Served as trusted advisor to Regional and local leadership teams on Human Resources issues
- Served as trusted advisor to Regional and local leadership teams on labor relations issues
- Participated in development and implementation of Human Resources redesign
Timeline
Group Vice President Insights, Staffing, & Optimization
Providence Health & Services
01.2023 - Current
Vice President Workforce Strategy & Analytics
Providence Health & Services
06.2020 - Current
Vice President & Chief Human Resources Officer
Providence Health & Services
08.2017 - Current
Human Resources Director – Providence Health Care
Providence Health & Services
07.2013 - Current
Director Organizational Development
Providence Health & Services
07.2012 - Current
Organizational Development Director
Providence Health & Services
01.2008 - Current
Organizational Development Manager
Providence Health & Services
08.2003 - Current
Bachelor of Arts - English, Business Administration
Central Washington University
Master of Science - Industrial And Organizational Psychology
Capella University