Mark Smith
Vail,Arizona
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Service Manager
CoolSys
Tucson, AZ
06.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Resolved customer complaints in professional and timely manner.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Provided technical support for all technicians working on parallel rack systems, programming all EMS controllers, and other associated refrigeration issues
Service Supervisor
SOURCE REFRIGERATION/COOLSYS INC.
12.2013 - 05.2021
- Started as a mid-level service technician providing service to multiple supermarket retailers and CenturyLink Communications
- Was promoted to Lead Service Technician in charge of 5 technician's providing emergency service and technical support
- After serving as lead I was then promoted to Service Supervisor of the Tucson area
- When I arrived in Tucson there was 4 technician's with only one senior level technician and two major accounts
- Now with the ability to have grown an incredible team there are 10 service technicians, 4 senior level, and multiple accounts providing a 3 million dollars to the company annually with a 35% EBITDA average over a 12 month period.
Customer Success Manager
Hussmann Corporation
05.2021 - 01.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Worked closely with software engineers to analyze data and implement and execute process. Conducted sight surveys and installs to maximize product effectiveness
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Worked closely with customers and engineers to optimize every site and reduce refrigerant loss and energy consumption
SERVICE TECHNCIAN
HUSSMANN REFRIGERATION SERVICES
08.2009 - 08.2013
- Provided service to multiple supermarket retailers
- Performed work on parallel rack systems and single systems
- Conducted EMS upgrade from CompTrol to Danfoss Controls
- Installed multiple water cooled condensers refrigerant retrofits.
- STORE CONNECT Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
SERVICE TECHNICIAN
TRI-CITY MECHANICAL/COMFORT SYSTEMS USA
03.2006 - 08.2009
- Provided primarily HVAC service for large commercial and industrial systems including shopping malls, strip malls, and school districts
- Gained experience in Carrier AquaSpa chillers for the school districts and installed and performed start up on York 200 ton chiller for Fox Theater including pipe fitting and multiple coil installation
- Also conducted refrigeration service for multiple restaurant chains.
SERVICE TECHNICIAN
PRO-TEC REFRIGERATION
06.2004 - 03.2006
- Started as an apprentice level service technician
- Provided service on supermarket refrigeration and HVAC equipment
- Gained experience on single and parallel rack systems, Air conditioning systems from 1 ton to 100 ton chillers, some plumbing and light electrical.
Education
HVAC AND REFRIGERATION -
REFRIGERATION SCHOOL INCORPORARTED2
03.2003
Skills
- 21 years in Refrigeration and HVAC
- Proficient in electrical wiring diagrams
- Proficient in the refrigeration circuit
- Knowledge and understanding of multiple type of Controls
- Proficient in commercial and residential duct work applications
Websites
Activities
Active member of multiple Veteran outreach programs. Served in the Army for 11 years and volunteer with ROTC and Recruitment locally.
Timeline
Service Manager
CoolSys
06.2022 - Current
Customer Success Manager
Hussmann Corporation
05.2021 - 01.2022
Service Supervisor
SOURCE REFRIGERATION/COOLSYS INC.
12.2013 - 05.2021
SERVICE TECHNCIAN
HUSSMANN REFRIGERATION SERVICES
08.2009 - 08.2013
SERVICE TECHNICIAN
TRI-CITY MECHANICAL/COMFORT SYSTEMS USA
03.2006 - 08.2009
SERVICE TECHNICIAN
PRO-TEC REFRIGERATION
06.2004 - 03.2006
HVAC AND REFRIGERATION -
REFRIGERATION SCHOOL INCORPORARTED2
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