Mark Smith
commercial and residential cleaning
Los Angeles,CA
Summary
Proactive Commercial and Residential Cleaner, Cook Operator, and Cook Manager with extensive experience in delivering high-quality cleaning services and food preparation. Demonstrated success in maintaining sanitation standards and enhancing client satisfaction through meticulous attention to detail and effective communication. Known for strong organizational skills and ability to manage inventory and supplies efficiently. Responsible [Job Title] bringing [Number]-year background performing heavy-duty cleaning duties such as washing walls, cleaning floors and removing trash. Comfortable working independently with little or no supervision. Recognized for creating pleasant, clean environment for staff and guests. Diligent [Job Title] adept at cleaning offices, businesses and other spaces efficiently. Organized and resourceful with excellent time management skills. Bringing [Number] years of related experience.
Overview
23
23
years of professional experience
Work History
Commercial and Residential Cleaner
Mr. and Mrs. Smith Cleaning Company
07.2016 - Current
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Achieved high levels of cleanliness by staying up-to-date on industry best practices and applying them consistently across various settings.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
- Improved the appearance of residential properties, leading to increased property value and marketability.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
- Contributed to a healthy work environment by adhering to safety protocols when handling hazardous materials or equipment.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained a high level of cleanliness for clients with meticulous attention to detail in all tasks performed.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Handled equipment, chemicals, and materials properly and with caution.
Cook Operator
ServiceSource
08.2014 - 10.2015
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Communicated with customers by telephone or in person to take or enter orders or obtain information to assist in solving customer complaints.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Quickly adapted to new menu additions and changes in kitchen procedures, enhancing overall team performance and productivity.
- Boosted customer satisfaction by delivering prompt service and addressing special requests accurately.
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Supported a clean and organized working environment by maintaining cleanliness of utensils, equipment, and workstations.
- Streamlined food presentation efforts by skillfully garnishing dishes according to established plating guidelines before serving customers.
- Collaborated with head cook to plan menus, taking into account dietary restrictions and customer preferences.
- Assisted in loading and unloading supplies and food materials from delivery truck [Number] times per week.
- Maintained open lines of communication with fellow staff members to rapidly address any issues or concerns that arose during service.
- Ensured quality control by checking the freshness of ingredients and properly storing perishable items.
- Promoted a safe working environment through diligent adherence to established health codes, guidelines, and protocols.
- Pierced, smelled and tasted food to check for doneness and quality.
- Operated dishwashing equipment and distributed and stored clean pots, dishes, and utensils.
- Aided in minimizing food waste by effectively managing inventory levels and utilizing leftover ingredients creatively.
- Facilitated smooth meal services by prepping ingredients ahead of time and ensuring all necessary tools were readily available for cooks.
- Assisted in training new staff members on kitchen procedures, safety guidelines, and efficient cooking techniques.
- Improved overall taste consistency across menu items by strictly adhering to recipes provided by head cook.
- Actively participated in regular inventory checks to maintain appropriate stock levels for daily operations without compromising freshness or quality standards.
- Reduced wait times for guests by coordinating closely with servers to ensure accurate order placement and timely delivery of dishes.
- Supported menu development with innovative ideas based on current culinary trends while respecting budget constraints.
- Contributed to positive team dynamics by actively participating in staff meetings and providing constructive feedback when necessary.
- Elevated the dining experience for guests with attention to detail in executing each dish as per chefs'' specifications.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Transported food items from storage areas to kitchen for prepping.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Cleaned and maintained work areas, equipment and utensils.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
- Pushed, pulled and transported large loads and objects.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
Cook Manager
Sodexo USA
12.2001 - 04.2013
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Improved team morale by fostering open communication and encouraging professional growth among staff members.
- Ensured timely preparation of dishes for large events, coordinating efforts with front-of-house staff for seamless execution.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Consistently met budgetary goals through careful management of food costs and labor expenses.
- Managed vendor relationships to negotiate favorable pricing on ingredients while maintaining product quality standards.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving overall skill set and kitchen efficiency.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
- Adjusted recipes based on ingredient availability or customer request.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
American High
Bayamon, Puerto Rico08.1993
Skills
- Strong Work Ethic
- Multitasking proficiency
- Reliability and punctuality
- Knowledge of cleaning products
- Safety awareness
- Deep cleaning expertise
- Organizational abilities
- Record Keeping Abilities
- Dusting and polishing aptitude
- Professional Appearance
- Quality Control Standards
- Confidentiality and Discretion
- Vacuuming Techniques
- Mold and mildew prevention
- Odor control methods
- Stain removal tactics
- Waste disposal know-how
- Deep cleaning abilities
- Housekeeping skills
- Equipment safety
- Window Cleaning
- Chemical Handling
- Safe Chemical Handling
- Trash Collection
- Team Training
- Supply Management
- Attention to Detail
- Sweeping and Mopping
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Lawn Mowing
- Fixture Cleaning and Polishing
- Painting
- New Employee Training
- Restroom Servicing
- Interpersonal Communication
- Flexible Schedule
- Decision-Making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Commercial and Residential Cleaner
Mr. and Mrs. Smith Cleaning Company
07.2016 - Current
Cook Operator
ServiceSource
08.2014 - 10.2015
Cook Manager
Sodexo USA
12.2001 - 04.2013
High School Diploma -
American High
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