Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Smith

Fallston,MD

Summary

Dynamic leader with a proven track record at Alpha Sigma Phi Fraternity, excelling in operations management and team leadership. Spearheaded innovative retention strategies and event planning, enhancing alumni relations and fraternity growth. Skilled in relationship building and critical thinking, consistently delivering exceptional results through strategic decision-making and effective training.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Vice President of Retention

Alpha Sigma Phi Fraternity
06.2024 - Current
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Responsible for planning and executing all major events across the fraternity including Formals, Alumni Events, Brotherhood Weekends, etc.
  • Focused on rebuilding alumni connection by planning events and restoring connections with all alumni.


Food Service Worker

Fallston Barrel House
03.2024 - Current
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.

Vice President of Recruitment

Alpha Sigma Phi Fraternity
05.2023 - 05.2024
  • Oversaw all aspects of executive search engagements, successfully placing top-tier leaders in critical organizational positions.
  • Organized and planned all events and recruitment practices for the whole chapter
  • Successfully communicated and trained with our nationals program in order to train the rest of the chapter.

Food Delivery Driver

Seasons Pizza
02.2022 - 08.2023
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.

Retail Sales Associate

Dick Sporting Goods
05.2020 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

High School Diploma -

Fallston High School
Fallston, MD

Towson University
Baltimore, MD
08.2022 - 05.2026

Skills

Team Leadership

Relationship Building

Decision-Making

Critical Thinking

Operations Management

Training and mentoring

Certification

Microsoft Office Specialist (MOS) Certification

Timeline

Vice President of Retention

Alpha Sigma Phi Fraternity
06.2024 - Current

Food Service Worker

Fallston Barrel House
03.2024 - Current

Vice President of Recruitment

Alpha Sigma Phi Fraternity
05.2023 - 05.2024

Towson University
08.2022 - 05.2026

Food Delivery Driver

Seasons Pizza
02.2022 - 08.2023

Retail Sales Associate

Dick Sporting Goods
05.2020 - 08.2022

High School Diploma -

Fallston High School

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