Mark Smith
Woodside,United States
Summary
• Prevented safety issues through proactive monitoring
• Trusted with access control in luxury properties
• De-escalated conflicts professionally
• Maintained secure, orderly lobby environments
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bellman (Lobby Security & Guest Safety Focus)
City Club Hotel
New York, NY
06.2022 - Current
- Monitored hotel lobby, entrances, and surrounding property to identify suspicious, unsafe, or unauthorized activity.
- Assisted with access control by observing guest traffic and escorting visitors appropriately.
- Addressed potentially dangerous individuals or situations while maintaining guest safety and professionalism.
- Responded to guest concerns and incidents using calm communication and de-escalation techniques.
- Reported safety, security, and maintenance issues promptly to management and security teams.
- Provided escort assistance to guests, including individuals with disabilities.
- Maintained clean, orderly, and secure entry and lobby areas.
- Communicated clearly via phone and in person to coordinate guest and operational needs.
Luxury Residential Concierge / Doorman
945 Fifth Ave
New York, NY
02.2019 - 04.2021
- Controlled and monitored building access for residents, guests, contractors, and deliveries to maintain a secure environment.
- Maintained constant situational awareness of lobby, entrances, and surrounding areas to identify suspicious or unsafe activity.
- Enforced building rules, safety procedures, and visitor protocols in a professional and respectful manner.
- Responded to incidents, disturbances, and guest concerns calmly, using conflict de escalation techniques when necessary.
- Protected resident privacy and confidentiality, ensuring sensitive information remained secure.
- Conducted routine security checks of lobby, entrances, elevators, and common areas.
- Managed mail, package, and delivery intake with custody awareness.
- Communicated incidents, safety concerns, and maintenance issues clearly to management and staff.
- Provided escort assistance to residents and guests as needed, including individuals with disabilities.
- Maintained a professional presence and appearance consistent with luxury property standards.
- Assisted emergency responders and followed emergency protocols when required.
- Delivered high level customer service while prioritizing safety and security at all times.
Education
Associate of Arts - Liberal Arts And General Studies
Queens Community College
222-05 56th Ave, Queens, NY 1136405.2019
Skills
Access Control & Lobby Monitoring
Incident Reporting & Documentation
Conflict De-escalation
Situational Awareness
Theft Prevention & Loss Awareness
Customer & Public Interaction
Verbal & Written Communication
Calm Under Pressure
Emergency Response Awareness
Physical Stamina & Heavy Lifting
Certification
- NYS Security License Unarmed
Timeline
Bellman (Lobby Security & Guest Safety Focus)
City Club Hotel
06.2022 - Current
Luxury Residential Concierge / Doorman
945 Fifth Ave
02.2019 - 04.2021
Associate of Arts - Liberal Arts And General Studies
Queens Community College