Mark Spalding
Summary
Visionary leader with extensive experience in clinical operations, focusing on client engagement and continuous improvement. Successfully implemented training initiatives that foster employee growth, streamline processes, and enhance patient care quality.
Overview
24
24
years of professional experience
Work History
Founder/Clinical Director
Live Strong House
Syracuse, UT
04.2017 - Current
- Implemented training programs to improve staff performance and service quality.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created organization's mission and vision statements for use by employees.
- Led multidisciplinary teams to develop and implement clinical protocols enhancing patient care quality.
- Developed training programs for clinical staff, fostering professional growth and adherence to best practices.
- Mentored junior staff in clinical skills, promoting a culture of continuous learning and improvement.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitate hiring of qualified clinical personnel by interviewing applicants and making recommendations for employment.
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Recruited hired, and trained high-quality clinicians who contributed positively to the clinic's mission and vision.
Licensed Clinical Therapist
Crossroads Academy
Ogden, UT
01.2015 - 04.2017
- Conducted individual and group therapy sessions to support client mental health and personal growth.
- Developed tailored treatment plans based on comprehensive assessments and client needs.
- Facilitated crisis intervention and conflict resolution strategies to promote client safety.
- Collaborated with multidisciplinary teams to enhance service delivery and patient outcomes.
- Mentored junior therapists, providing guidance on therapeutic techniques and case management.
Licensed Clinical Therapist
Mill Creek Youth Center
Ogden, UT
03.2002 - 12.2015
- Evaluated progress through regular assessments, adjusting treatment plans as necessary for optimal results.
- Implemented evidence-based practices to improve therapeutic effectiveness and client satisfaction.
- Partnered closely with psychiatrists to develop medication management plans for clients requiring pharmacological interventions.
- Maintained strict confidentiality regarding client information in compliance with HIPAA regulations while managing case records diligently .
- Facilitated group therapy sessions, fostering positive peer support and enhancing the overall therapeutic experience.
- Established a trusting environment that encouraged open communication between therapist and client, promoting self-awareness and growth.
- Provided crisis intervention services for clients experiencing acute distress, promoting safety and stabilization.
- Conducted thorough assessments to inform diagnoses and guide treatment planning for optimal results.
Education
Master of Science - Social Work
University of Utah
Salt Lake City, UTBachelor of Science - Family Studies
Weber State University
Ogden, UT06-2006
Skills
- Consulting
- Client engagement
- Recruitment and hiring
- Process improvements
- Innovative leadership
- Staff management
- Strategic vision
- Process optimization
- Growth mindset
- Ethics and integrity
- Entrepreneurial and innovative
Timeline
Founder/Clinical Director
Live Strong House
04.2017 - Current
Licensed Clinical Therapist
Crossroads Academy
01.2015 - 04.2017
Licensed Clinical Therapist
Mill Creek Youth Center
03.2002 - 12.2015
Master of Science - Social Work
University of Utah
Bachelor of Science - Family Studies
Weber State University