Microsoft Excel
Mark Spencer
North Ridgeville,OH
Summary
Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Brings fresh perspective and strong commitment to quality and success. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Aviation Safety Technician
Federal Aviation Administration
08.2023 - Current
- Assisted in accident and incident investigations to determine root causes, prevent future occurrences, and reduce overall risk to the National Airspace System.
- Served as a resource for employees seeking guidance on specific safety-related issues or concerns within their respective roles.
- Supported new hire orientation programs by delivering engaging training that helped the new hire learn their respective role and gain confidence in executing their duties.
- Conduct research and support Aviation Safety Inspectors in a variety of roles including technical and non-technical duties.
- Processed certificate actions for airmen, including limitation additions or removals, updating ratings, personal data and more.
- Interact with both internal and external stakeholders to ensure mission success.
- Conduct educational outreach to high school and college students interested in aviation.
Aviation Safety Assistant, Office Automation
Federal Aviation Administration
07.2018 - 08.2023
- Responsible for assigned technical and administrative files.
- Ensures that charts and office logs are kept current.
- Assists in maintaining the office’s electronic records, including filing, ensuring filed are properly named and records disposition.
- Prepares various reports, conducts research, requests information, creates files and reviews them for accuracy and completeness.
- Coordinates unit's schedule with regard to inspectors' schedules, flight checks, exams, and other itinerary and coordinates supervisor's appointment schedule with the Administrative Officer or designee.
- Receives incoming telephone calls and emails, responds to technical inquiries, and appropriately directs all other incoming calls and emails.
- Interacts with other FAA offices, and the public.
- Processes incoming and outgoing mail.
- Researches, writes, and types non-technical and routine technical correspondence.
- Assists in composing complex technical correspondence.
- Maintains, reviews, and revises form letters at the request of the aviation safety inspectors in accordance with the FAA branding and writing guidelines and procedures.
- Verified employees timecards, resolved discrepancies and ran reports.
- Assists internal and external contacts with various UAS questions including operations, rules, and regulations.
- Assisted with maintaining property belonging to the facility including property inventory management, and property disposition.
Co-Owner
Neoweather, LLC
08.2014 - 10.2022
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Interacted well with customers to build connections and nurture relationships.
- Designed and maintained various company systems including the website, client portal, CRM system, SharePoint site, forecast graphics, and others.
Air Traffic Control Specialist
Federal Aviation Administration
04.2016 - 07.2018
- Responsible for the safe, orderly, and expeditious movement of air traffic within both terminal and enroute airspace
- Operated radar equipment and radio to control air traffic movements
- Ensured all operations were conducted in accordance with all rules, regulations, agreements, and standard operating procedures
- Maintained a professional decorum in a high pace and stressful environment
Air Traffic Control Specialist
Cleveland Tower/TRACON
01.2010 - 04.2016
- Responsible for the safe, orderly, and expeditious movement of air traffic within both terminal and enroute airspace
- Operated radar equipment and radio to control air traffic movements
- Ensured all operations were conducted in accordance with all rules, regulations, agreements, and standard operating procedures
- Maintained a professional decorum in a high pace and stressful environment
Education
Associate of Applied Science - Air Traffic Control
Community College of Beaver County
Monaca, PA08-2008
Skills
- Experience in Microsoft Office, including Excel, Outlook, PowerPoint, Word and SharePoint
- Web and tech savvy
- Excellent time management & calendar management skills
- Strong organizational skills
- Professional phone etiquette
- Hard working
- Self-motivated
- Attention to detail
Certification
- Control Tower Operator (CTO), Cleveland ATCT
- Achieved Certified Professional Controller (CPC) at Cleveland ATCT
- Controller In Charge, Cleveland ATCT
- Private Pilot Certificate: Airplane - Single Engine Land
Timeline
Aviation Safety Technician
Federal Aviation Administration
08.2023 - Current
Aviation Safety Assistant, Office Automation
Federal Aviation Administration
07.2018 - 08.2023
Air Traffic Control Specialist
Federal Aviation Administration
04.2016 - 07.2018
Co-Owner
Neoweather, LLC
08.2014 - 10.2022
Air Traffic Control Specialist
Cleveland Tower/TRACON
01.2010 - 04.2016
Associate of Applied Science - Air Traffic Control
Community College of Beaver County
Accomplishments
- Achieved operational efficiency by introducing Microsoft SharePoint for various tasks.
- Collaborated with team of 5 in the development of a new office manual.
- Supervised team of 6 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Professional Aviation Safety Specialists
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPaid time offHealthcare benefits401k matchPaid sick leavePersonal development programsTeam Building / Company RetreatsQuote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Software
Microsoft Word
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Windows
QuickBooks
WordPress
Languages
English
Native or Bilingual
Interests
Weather/Meteorology
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