MARK STALEY
Brandon
Summary
- Highly-organized retail sales professional seeking a challenging sales or management position that will allow for personal growth and career advancement.
- Summary of Qualifications:
- Budgeting
- Merchandising
- Training/development
- Cost control
- Advertising and marketing
- Customer service
- Skilled in Microsoft applications (WORD, Excel, Outlook)
- Scheduling and inventory management
Overview
37
37
years of professional experience
1
1
Certification
Work History
Workforce Engagement Management
Maximus Federal
03.2023 - Current
- Limited Service Trainer 6/2022-12/2022
- Tier 1 CSR A/B claims 3/2022-6/2022
- Limited Service Trainer Mar.2021-Mar
- 2022
- Claims trained A/B1 1/2021
- Limited Service trainer from 9/2020-12/2020
- CSR MC 9/2019-9/2020
Warehouse Associate
Amazon.com
10.2015 - 02.2019
- Received work orders to determine type and quality of items ordered by customers
- Obtain storage location information from the merchandise database to assist in locating ordered items
- Pick items from storage areas using forklifts, cherry pickers, and walkie-riders
- Checked items to ensure that they are in good condition and conform to quality specifications and perform packing duties
- Arrange all incoming shipments in designated storage areas according to established protocols
- Ensure that all picked and packed items are properly recorded in database
Salesman
Stone-Mart
02.2015 - 09.2015
- Assisted professional and retail customers in selection and amount of product required to complete projects in person and throughout the United States
- Performed all functions relating to the handling of merchandise or cash in accordance with policy
- Maintained thorough up-to-date knowledge of all products pricing and local competition
- Responded to all customer inquiries in a timely manner
- Consistently met performance sales goals
Store Manager
Tile Outlets of America
11.2013 - 05.2014
- Hired trained and coached staff to ensure maximum performance within the store
- Prioritized, followed through and accomplished multiple projects in a timely manner
- Directed sales floor activities ensuring excellence in customer service and resolving store level problems
- Responsible for day-to-day operations, human resources, inventory control, shrinkage, expense, and property management
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Project Manager
Freelance Project Manager
01.2005 - 11.2013
- Constantly worked with retail customers to develop new ways to gain more product exposure
- Analyzed store traffic and display points
- Trained store staff on how product should be displayed and sold
Store Manager
Lowe's Home Centers Inc.
10.1987 - 02.2004
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Interview and recommend hiring and promotion of contact center staff, through partnering with Corporate Headquarters
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through Corporate HR
- Discuss job performance concerns with employees to identify causes and issues and work closely with Corporate HR to evaluate
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for all location departments, and sales goals and budgets
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Assist direct reports with escalated issues or cases as needed
- Perform other duties as assigned by leadership and Company Standards
Education
Associate of Science Degree - Business Management
University of Tampa
TampaSkills
- Strategic thinking
- Scheduling optimization
- Demand forecasting
- Workforce planning
- Employee engagement
- Resolving issues
Certification
- State Certified Fire Fighter
- Certified Pilot
Military Service
United States Airforce, Honorable Discharge
Timeline
Workforce Engagement Management
Maximus Federal
03.2023 - Current
Warehouse Associate
Amazon.com
10.2015 - 02.2019
Salesman
Stone-Mart
02.2015 - 09.2015
Store Manager
Tile Outlets of America
11.2013 - 05.2014
Project Manager
Freelance Project Manager
01.2005 - 11.2013
Store Manager
Lowe's Home Centers Inc.
10.1987 - 02.2004
Associate of Science Degree - Business Management
University of Tampa
- State Certified Fire Fighter
- Certified Pilot
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