- Acting and Theater
- Music
- Fashion
- Dance
Mark Stanford
Summary
Dynamic leader with proven expertise in performance management and customer service honed at Starbucks Canada and HMS Host International. Skilled in enhancing team productivity and sales through strategic training and upselling techniques. Demonstrates exceptional adaptability, professionalism, and active listening, ensuring high standards of service and operational excellence. Achieved significant improvements in staff efficiency and customer satisfaction.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Starbucks Canada
03.2013 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Airport Shift Supervisor
HMS Host International
06.2017 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
MBA - Business Management
International Business Management Institute
02-2020
High School Diploma -
George W. Wingate High School
Brooklyn, NY06-1992
Skills
- Customer service
- Performance management
- Multitasking Abilities
- Adaptability and flexibility
- Active listening
- Professionalism
- Reliability
Affiliations
- Skate Canada Coach & US Figure Skating Association
Interests
Timeline
Airport Shift Supervisor
HMS Host International
06.2017 - 07.2018
Supervisor
Starbucks Canada
03.2013 - 07.2019
MBA - Business Management
International Business Management Institute
High School Diploma -
George W. Wingate High School
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