Mark Sterner

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Assessed income and expenses and adapted plans to improve profit levels.
• Developed business plan, processes and procedures to provide superior Service to customers.

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.

• Maintained safe, clean and organized work environment.
• Installed tile flooring in residential homes and commercial buildings.
• Cut and prepared tiles for installation following precise measurements and job specifications.
• Worked professionally with other tradespeople on successful, on-time project completion.
• Used specialized tools and equipment to cut, shape and install tile.
• Completed skilled repairs of existing tile installations.
• Created watertight finish on tiles by sealing surfaces and adding grout.
• Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
• Resolved problems arising during tile installation process, maintaining quality and code compliance.
• Delivered excellent customer services, promptly addressing concerns and questions.
• Followed industry standards and regulations for different types of tile installation projects.
• Helped supervisors create cost estimates for tile installation projects.
• Used power wet saws and tile cutters to cut tiles to specifications for projects.
• Prepared for new installations and repair work by removing original materials and debris.
• Operated machines to mix mortar, thinset and grout according to standard formulas.
• Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
• Completed accurate, well-aligned and straight work according to job specifications.
• Determined and implemented best layout to achieve desired pattern.
• Leveled surfaces using plywood and mortar prior to laying marble and tile.
• Achieved smooth surfaces with correct cuts and skills in polishing materials.
• Used schematic diagrams to plan work.
• Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
• Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.

- Awarded Installation Contract CentreSkydd Shopping Centre MacDonalds Resteraunt

- Ceramic Tile Installation of Olympic size Swimming Pool w/ designated contrasting color scheme of swimming lanes using Ardex Thinset products

• Consulted with customers to assess needs and propose optimal solutions.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborated with clients to define project requirements and deliverables.
• Negotiated fees and contracts to reach mutually beneficial agreements with clients.