Mark Stinson
Goodyear
Summary
Results-oriented Fleet Manager with a proven track record at PARAMOUNT RECOVERY SERVICES, excelling in logistical planning and operational efficiency across multiple states. Leadership skills have fostered team synergy, resulting in significant revenue growth. Expertise in regulatory compliance and mechanical diagnostics ensures successful project execution, delivering robust ROI and high customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Fleet and Facilities
PARAMOUNT RECOVERY SERVICES
Phoenix
02.2023 - Current
- To direct and manage all fleet logistics and repair goals for the over 130 units in our company
- I am too coordinate and evaluate cost and repair issues over multiple states and maximize efficiency of our fleet and keeping ownership and regional managers up to date on all issues and goals
Managing Owner
Stinson Transport & Recovery, LLC
Goodyear
07.2019 - 04.2023
- Own and manage a local transport and towing company based out of Goodyear, AZ
- Hire, train, and manage up to 9 employees at a time since inception of the company
- Stay up to date on all DOT, ADOT, and OSHA laws and regulations while keeping track of all driver hours, equipment inspections, and maintenance
- Handle dispatching, logistical planning and issues, and interact with customers
Director of Service
Gen-Tech Generators
Glendale
04.2022 - 02.2023
- Current head of service for the entire corporation spanning 4 different states, with job sites and responsibility for an additional 12 different state major job sites
- Over see various offices and several dozen technicians in different regions for the company as well as run and implement corporate goals and strategy based out of Glendale, Arizona
- While running a service division that does approximately 12 million dollars in revenue a year, I am in charge of handling scheduling and training for all service technicians, service admin employees, and educating customers in needs and compliance for their companies
- Synergy throughout the department is my number 1 goal to create a team environment that is all encompassing to ensure a winning strategy for the company and the division I over see
- Besides day to work, I also facility and implement company wide goals and plans as well as engage with and educate branch managers throughout the company
Part-Time Twilight Outbound Supervisor
United Parcel Service (UPS)
Goodyear
02.2021 - 08.2021
- Management of department resources to ensure maximum output, accuracy, and efficiency at all times
- Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to
- Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels
- Implement employee personal development plans as required to ensure the continuing professional growth of department personnel
- Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development
- Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
- Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
- Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements
Operations Manager
Platinum Tow and Transport
Westlake Village
01.2011 - 07.2019
- Provide leadership for over 40 employees ensuring all scheduling, transportation assignments, and dispatch operations are met so not to impact customer requirements and fulfill customer satisfaction and requests
- Maximized efficiency by synergizing 3 towing facilities thru coordination, planning, and scheduling
- Utilize each facilities resources to ensure all responses are met in a timely matter so not to impact cost or schedule
- Maintain all operational equipment which includes, servicing 47 heavy/light duty trucks, handling equipment, and maintenance documentation in accordance with company, state, DOT, and OSHA requirements
- Develop and implement safety training and regulations with strict adherence to industry norms and OSHA regulations
- Act as outside sales to acquire new accounts while providing outreach to existing accounts to maximize services and revenue
- Liaison to state, local law enforcement, and governing bodies and responsible for fundraising and PR duties associated with those agencies
- Overseeing all government contracts are fulfilled and requirements are met
- Handles all training for new hire's as far as customer service expectations and demands, company guidelines and adherence to stated policies, and assimilation into the company culture and best practices
Communication Specialist II - Senior 911 Dispatcher
Ventura County Sheriff's Department
Ventura
01.2004 - 01.2011
- Multi-tasked and prioritized in a high volume command center, handling critical situations to best utilize all resources available throughout the agency and maintained inter-agency cooperation
- Handled emergency call taking and in field situations that were life and death
- Routed citizens to proper agencies for assistance not provided by local law enforcement
- Highly skilled in the proper documentation of events and requests for services by members of the sheriff's department along with that of the various branches of the county, state, and the federal government
- Liaison between branches of patrol and dispatch to facilitate problem solving and cohesion between divisions
- Critical thinking and problem solving under duress and extreme circumstances
Sheriff's Department Cadet - Fleet Service Consultant
Ventura County Sheriff's Department
Camarillo
01.2000 - 01.2004
- Tasked in a service consultant role to maintain county vehicles and handle record keeping for over 70 patrol and fleet vehicles at a time, including and not limited to unmarked patrol vehicles, detectives vehicles, incident command vehicles, and swat vehicles
- Kept administrative personnel and command staff abreast of the status of vehicles in repair, which ones where nearing end of life, facilitated vehicle replacement, and any vehicle budgetary issues
- Held security clearances for handling of evidence, paperwork, and undercover operations
- Trained in proper radio communications, FCC regulations, paperwork handling as required by the State of California Penal and Vehicle Codes
- Coordinate with budgetary divisions the phasing out and replacement of county and city vehicles
- Dealt with vehicle troubleshooting, code reading, assessment, and field diagnostics
- Certified with the California Air Resource Board to be a vehicle inspector and given authority to inspect and impound vehicles not meeting State of California Vehicle Code mechanical requirements, emission statutes and standards
- Trained as a first responder to emergency situations and how to handle all situations in a professional and tactful way that ensured high levels of satisfaction from the public as well as supervisors
Education
Bachelor's Degree in Business Management -
Santa Barbara College
06.2002
High school diploma or GED -
Ventura High School
06.1998
Skills
- Mechanical knowledge
- Law Enforcement Experience
- Engine Diagnostics
- KPI and ROI experience
- Fleet management
- Logistical planning
- Regulatory compliance
- Project management
- Customer engagement
- Team leadership
- Cost analysis
- Employee training
- Negotiation
- Process improvement
Certification
- California Police Officer Standards & Training (POST) Certified Training Officer, Present
- California Air Resource Board Vehicle Inspection Certified, Present
- Traffic Incident Management (TIMs) Certified by DOT, Present
- CTTA Certified Level 1 and 6 Heavy Duty Towing and Recovery, Present
- AAA Certified - Light Duty Towing - Roadside Problem Solving - Highway Heroes, Present
- OSHA 10 & 30 - General Industry, Currently taking courses
- California POST Certified in Tactical Communications (SWAT), Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Director of Fleet and Facilities
PARAMOUNT RECOVERY SERVICES
02.2023 - Current
Director of Service
Gen-Tech Generators
04.2022 - 02.2023
Part-Time Twilight Outbound Supervisor
United Parcel Service (UPS)
02.2021 - 08.2021
Managing Owner
Stinson Transport & Recovery, LLC
07.2019 - 04.2023
Operations Manager
Platinum Tow and Transport
01.2011 - 07.2019
Communication Specialist II - Senior 911 Dispatcher
Ventura County Sheriff's Department
01.2004 - 01.2011
Sheriff's Department Cadet - Fleet Service Consultant
Ventura County Sheriff's Department
01.2000 - 01.2004
Bachelor's Degree in Business Management -
Santa Barbara College
High school diploma or GED -
Ventura High School
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