Mark Stivers

Managed employee reviews, training, schedules, and contract negotiations.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Completed intake paperwork, fingerprints, and searches.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Booked new inmates into facility and processed inmates for release.
• Interviewed inmates to obtain information and assess needs.
• Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
• Responded to emergency situations and de-escalated hostile confrontations.
• Enforced rules and regulations to maintain order among inmates.
• Assisted in intake and release of inmates.
• Administered drug tests to inmates.
• Coordinated with other law enforcement personnel to exchange information.

• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Utilized Hand Tools such as Sanders, saws, routers, angle grinders, polishers and more.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Performed general housekeeping and cleaning tasks.
• Assisted team members with tasks that require group effort.
• Completed tasks efficiently for timely project completion within set deadlines.
• Fabricated countertops and assisted with any other tasks needed.
• Operated heavy equipment safely to transport materials and complete tasks as required.
• Used variety of hand and power tools to complete tasks.

• Operated with safety and skill to avoid accidents and delays.
• Managed approximately 40 stops per day
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Reduced downtime by promptly reporting and addressing maintenance issues.
• Maintained our fleet when not busy on deliveries

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
• Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
• Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
• Oversaw daily operations, ensuring store met its performance and sales goals.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery without compromising safety or cargo integrity.
• Plowed Snow
• Serviced backhoes, skid loaders and dump trucks
• Installed temporary septic systems / removed temporary systems
• Delivered / Retrieved portable toilets
• Assisted with septic tank installs and grading seeding of yards

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered and disposed of worksite debris to remove safety hazards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Assisted with basic carpentry work such as installing wood floors, building decks, Installing windows, Installing cabinetry & hardware.
• Operate Skid Loaders, Tractors , Etc