Mark Stockman

• Facilitated positive customer experiences by delivering timely responses to inquiries and resolving issues swiftly.
• Executed routine stock evaluations and coordinated replenishment to maintain precise inventory accuracy.
• Developed and implemented training programs for new associates, focusing on operational procedures and compliance with company policies.
• Designed and implemented visual displays to optimize product presentation and stimulate customer purchases.
• Analyzed market trends and collaborated with team members to create effective sales strategies for peak season optimization.
• Engaged with customers to foster trust and promote ongoing business transactions.
• Administered returns and refunds, meticulously adhering to store policy guidelines.
• Streamlined merchandise preparation by accurately pricing and tagging items for optimal sales visibility.
• Guided customers in finding products while ensuring accurate merchandise information through store system inquiries.
• Clarified customer concerns related to sizing of accessories and offered guidance on proper care for merchandise.
• Executed strategies to create inviting atmospheres for customers, ensuring a memorable introduction to services offered.
• Developed and maintained customer connections to promote long-term loyalty and engagement.
• Crafted visually appealing merchandising displays that showcased products and attracted shopper interest.
• Engaged with team members to strategize and implement initiatives aimed at meeting monthly sales goals.
• Monitored and adjusted inventory levels to ensure consistent product availability, enhancing overall sales outcomes.

• Achieved high standards of service delivery to faculty, staff, and students through effective supervision of staff in multiple college facilities. Enhanced team performance by training new employees and assigning tasks strategically. Streamlined operations by managing the ordering and distribution of essential cleaning supplies.

• Ensured maintenance of cleanliness and organization in common areas to foster a welcoming environment for guests.
• Oversaw laundry processes to maintain high standards of cleanliness and prompt service.
• Partnered with housekeeping team to enhance operational efficiency in cleaning procedures.
• Implemented systematic inventory controls for cleaning supplies to optimize resource allocation and reduce costs.
• Designed comprehensive schedules for deep cleaning activities to ensure adherence to health regulations.
• Executed daily waste disposal and recycling processes to maintain a clutter-free environment.
• Reported incidents of guest articles and merchandise damage to ensure prompt resolution by management.
• Supported operational efficiency through proactive restocking of housekeeping supplies and linens as required.
• Coordinated gathering of linen supplies and maintained organized linen closets to facilitate prompt room restocking.
• Conducted thorough inspections of public areas to uphold high cleanliness and presentation standards.
• Managed diverse responsibilities effectively within stringent time constraints to maintain optimal hotel functionality during high-demand periods.
• Ensured cleanliness and organization of public spaces to enhance overall guest experience and satisfaction.
• Ensured high levels of customer satisfaction through engaging interactions and timely resolution of guest inquiries and issues.
• Executed regular cleaning and polishing of entryway glass to enhance aesthetic appeal and professionalism.
• Coordinated with front desk personnel to streamline communication of room readiness, enhancing turnover efficiency for incoming guests.

• Developed strong customer relationships through proactive engagement and personalized service.
• Assisted in maintaining inventory accuracy and organization for optimal sales performance.
• Collaborated with team members to create visually appealing product displays that enhance customer experience.
• Trained new associates on sales techniques, product knowledge, and customer service standards.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.

• Executed effective cleaning procedures and utilized appropriate equipment to ensure hygienic facilities.
• Directed waste management and recycling initiatives to support organizational sustainability goals.
• Developed and implemented training programs to ensure new custodial staff adhered to safety procedures and operational standards.
• Performed systematic inspections to identify maintenance needs and collaborate with relevant teams for timely repairs.
• Managed trash and recycling removal to ensure a sanitary and organized environment.
• Executed thorough cleaning operations to maintain hygienic and inviting environments in commercial spaces.
• Executed regular cleaning and maintenance tasks to uphold a pristine environment for occupants and visitors.
• Implemented systematic arrangement of supply closet to facilitate quick retrieval of necessary tools.
• Executed timely replenishment of paper towel and toilet paper dispensers to maintain facility hygiene and user satisfaction.
• Coordinated furniture movement to ensure cleanliness and optimal arrangement for special events.
• Conducted routine sanitization of high-contact areas to maintain a safe and hygienic environment.
• Adhered to safety standards and promoted safe practices in the use of protective equipment to safeguard personnel.
• Coordinated efforts with custodial staff to enhance project completion and operational efficiency.
• Executed maintenance and cleaning tasks using specialized equipment to ensure optimal cleanliness and appearance of surfaces.
• Executed daily cleaning protocols to ensure a healthy learning environment, focusing on classrooms, restrooms, and common areas.

Utilized specialized equipment throughout all phases of roadway maintenance.

Operated backhoe to efficiently clean ditches and maintain optimal drainage.

Executed operation of tandem and 5-yard dump trucks for efficient material transportation.

Oversaw operations and safety protocols at work sites.

Managed operation and maintenance of self-propelled steel wheel and rubber tire equipment.

Operated roller during rocking and resurfacing processes to achieve optimal compaction.

Executed surface work to enhance operational efficiency.

Executed operation of front-end loader to efficiently load materials for road maintenance.

Executed various tasks to ensure operational efficiency.

Managed traffic flow in work zones to ensure safety for workers and the public.

Managed inventory and maintenance of equipment to ensure operational efficiency.

Managed operation and maintenance of hand and electric/gas powered tools to ensure optimal performance.

Oversaw execution of various phases in roadway maintenance operations.

Executed chain saw operations to efficiently cut trees along designated right-of-way areas.

Executed additional job responsibilities as assigned to enhance team efficiency.

Oversaw crew operations, including management of emergency response protocols.

Maintained on-call availability during weekends and holidays to ensure road service continuity.

Managed response protocols for emergencies, including inclement weather, snow, ice, and hazardous conditions.

Monitored road conditions to identify hazards and assist drivers in navigating safely. Reported accidents to appropriate authorities to facilitate timely responses. Supported traffic management efforts to enhance roadway safety.

Assisted in traveling to customer locations for satellite technology installations and repairs. Supported customers by troubleshooting and resolving technical issues. Collaborated with team members to ensure timely service delivery.

Assessed and diagnosed satellite equipment to ensure optimal functionality.

Identified optimal locations for satellite device installation to enhance signal reception.

Monitored satellite signals to ensure optimal performance and reliability.

Facilitated customer education on effective satellite service usage.

Spearheaded technology initiatives to enhance operational efficiency.

Performed detailed evaluations of meters and connections to detect unauthorized alterations and ensure compliance.

Established and nurtured relationships to support collaborative initiatives and knowledge sharing.

Monitored and analyzed data discrepancies on forms and handheld computer reading devices to ensure accuracy.

Coordinated essential actions to support servicing department operations.

Conducted verification of readings to detect irregular consumption and recorded associated factors.

Evaluated fluctuations to enhance operational efficiency and support strategic initiatives.

Facilitated efficient data transfer to and from route utilicorders via PC to enhance operational workflows.

Implemented safety protocols to maintain a secure working environment.

Fulfilled various tasks assigned to support team objectives and operational efficiency.

• Utilized advanced techniques to trace and document the routes of underground utility conduits, enhancing operational safety and efficiency.
• Utilized specialized equipment to accurately mark sidewalks and streets, indicating the presence of underground utilities for public safety.
• Monitored and enforced OSHA safety regulations to mitigate risks and enhance employee safety standards.
• Assessed and prioritized emergency damage calls, facilitating effective resolution and customer support.
• Fulfilled diverse duties as required to enhance operational efficiency.

Drove truck over established routes to collect and record meter data for operational efficiency.

Oversaw the calibration of dials to enhance operational efficiency. Coordinated with team members to resolve technical challenges. Facilitated smooth workflow by ensuring equipment readiness.

Employed hand-held meter reading device to ensure precise data recording for operational efficiency.

Executed manual activation and deactivation of water service to ensure customer access and satisfaction.

Led cross-functional teams in executing project plans to achieve strategic objectives. Oversaw project timelines and resource allocation to optimize efficiency. Championed initiatives that fostered team engagement and productivity.

Assigned read route numbers to enhance service organization and efficiency.

Monitored and analyzed data discrepancies on forms and handheld computer reading devices to ensure accuracy.

Coordinated essential actions to support servicing department operations.

Conducted verification of readings to detect irregular consumption and recorded associated factors.

Evaluated fluctuations to enhance operational efficiency and support strategic initiatives.

Facilitated efficient data transfer to and from route utilicorders via PC to enhance operational workflows.

Implemented safety protocols to maintain a secure working environment.

Oversaw daily workload distribution to enhance team efficiency and productivity.

Executed critical tasks to support organizational objectives.

necessary

• Responsible for general maintenance and repair of buildings, facilities, equipment and grounds for city facilities.
• Removed broken glass, putty or plastic; replaced windows and door hardware; replaced or arranged for replacement of glass for windows, doors, and light fixtures.
• Performed minor troubleshooting, repairs and adjustments of hinges and locks on doors, cabinets, desks, etc.
• Performed routine maintenance of equipment and tools by cleaning and checking equipment and tools for proper operation.
• Performed routine inspection and preventive maintenance on assigned equipment and referred defects or needed repairs to supervisor.
• Performed routine sidewalk and pathway hazard inspections; routine inspections of park playground facilities, restrooms and others as assigned.
• Mowed parks and other city grounds as assigned.
• Planted trees, shrubs, bulbs, grass, and other plants; applied fertilizers; trimmed plants and shrubs; propagated cuttings; designed flower and other beds.
• Maintained a variety of records/work logs relating to inspections, maintenance activity, materials supply, etc.
• Maintained a clean, safe and orderly work site.
• Other duties as assigned.