Mark Stolze
Ankeny,Iowa
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in operational efficiency.
Overview
15
15
years of professional experience
Work History
Market Director, Stores
Genuine Parts Company - NAPA
04.2025 - Current
- Responsible for driving financial results at 18 Company Owned NAPA store locations, leveraging customer relationships and implementing best practices to store sales plans and promotions.
- Evaluate and review store results, and accompany with strategies to improve efficiency, reduce cost, and drive profitability.
- Lead, mentor and develop Store Teams to achieve best practices and continuous improvement in Market area.
- Build a positive work environment and drive retention.
- Ensure compliance with Operational Procedures.
- Partner with Sales leadership to identify and deploy measures to increase store efficiency and service levels in order to deliver on key sales initiatives.
- Oversee inventory management to minimize shrinkage and optimize stock levels.
District Operations Manager
Genuine Parts Company
04.2022 - 04.2025
- Conducted annual Wall-to-Wall inventory count processes and subsequent Inventory Write Off at 10 Company owned locations.
- Oversaw Bad Debt collection and subsequent Bad Debt Write Off process.
- Responsible for Monthly P&L review for all Des Moines area Company Owned locations, as well as the District Office P&L.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Oversaw facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Store Manager
Genuine Parts Company
03.2016 - 04.2022
- Generated repeat business through exceptional customer service.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Scheduled and led monthly store meetings for all employees.
- Hired, trained and evaluated store personnel.
- Reported to the district manager regarding all store and staff issues.
- Analyzed and settled multi-faceted issues that effected executive leaders and business outcomes.
- Conducted store cycle count inventories frequently.
- Trained and developed new associates on POS system and key sales tactics.
- Managed all aspects of store operations, organization, maintenance, and purchasing functions.
- Effectively prioritized multiple important and time sensitive tasks quickly to ensure high customer satisfaction.
- Directly responsibly for maintaining, increasing and creating sales opportunities to existing and new customers in the geographic area.
Assistant Store Manager
Genuine Parts Company
09.2015 - 03.2016
- Immediately addressed problems with customers to promote quick and successful resolution.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached the team on effective upselling and cross-selling methods.
- Identified potential shop-lifters and alerted management.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Actively pursued personal learning and development opportunities.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Assistant Distribution Center Manager
Genuine Parts Company
04.2014 - 09.2015
- Managed both inbound and outbound deliveries to ensure that orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Implemented safety guidelines for the warehouse and ensured that all employees were well-trained on these policies.
- Supervised a team of forty five employees and oversaw all activities for a 105,000 square foot warehouse.
- Immediately addressed logistical issues and applied remediation techniques to ensure speedy resolution.
- Increased sales by effectively managing non-contributing inventory.
- Oversaw all departments, including stocking and pulling associates for a $42 million annual revenue-producing automotive aftermarket establishment.
Dock Supervisor
Genuine Parts Company
11.2011 - 04.2014
- Supervised and directed all merchandise and shipment processing.
- Oversaw the loading and unloading of packages in the warehouse.
- Developed and enforced safety standards and procedures as they pertained to the loading dock.
- Checked truck loads for accuracy, quality and to ensure that all specifications for job were met.
- Provided instruction, coaching and motivation to all employees during the shift.
- Coached employees that did not meet company efficiency standards.
- Communicated clear expectations and goals to each team member.
- Maintained cleanliness and presentation of stock room and workspace floor.
Truck Loader
Genuine Parts Company
11.2010 - 11.2011
- Loaded and strapped shipments into place on trucks.
- Reviewed shipping orders to ensure they were filled correctly.
- Tracked time spent on assignments each day for productivity reporting.
- Estimated weights, heights and centers of balance to make precise placements.
- Directly responsible for the integrity of pallets loaded onto my assigned truck loads.
- Followed company standards on truck loading procedures.
- Transported large and heavy aftermarket automotive parts frequently with appropriate handling equipment and through team lifts.
Education
High School Diploma -
Carroll High School
Carroll, IA2005
Skills
- Strategic thinker
- Inventory management
- Goals and performance
- Personnel development
- Data-driven decision making
- Teamwork and collaboration
- Reliability
- Staff training and development
- Task prioritization
Accomplishments
- Completed LEAD Management training program.
- Eagle Scout within the Boy Scouts of America
Timeline
Market Director, Stores
Genuine Parts Company - NAPA
04.2025 - Current
District Operations Manager
Genuine Parts Company
04.2022 - 04.2025
Store Manager
Genuine Parts Company
03.2016 - 04.2022
Assistant Store Manager
Genuine Parts Company
09.2015 - 03.2016
Assistant Distribution Center Manager
Genuine Parts Company
04.2014 - 09.2015
Dock Supervisor
Genuine Parts Company
11.2011 - 04.2014
Truck Loader
Genuine Parts Company
11.2010 - 11.2011
High School Diploma -
Carroll High School
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