Mark Stout Jr
Roanoke,Virginia
Summary
Hardworking technician bringing 15+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Maintenance Technician IV
City of Roanoke
05.2016 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Collaborated with team members to complete larger repair projects efficiently.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Technician
Duncan Ford
05.2012 - 12.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Counter Salesperson
NAPA Auto Parts - Genuine Parts
06.2002 - 05.2012
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Counter Salesperson
NAPA Auto Parts - Genuine Parts
04.2011 - 04.2012
- Built strong rapport with customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Counter Salesperson
Auto Zone Auto Parts
08.2010 - 04.2011
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Production Line Technician
Volvo Truck North America
06.1999 - 02.2008
- Managed quality assurance initiatives.
- Made sure that products were produced on time and are of good quality.
- Ensured compliance with industry regulations through thorough knowledge of guidelines and strict adherence to protocol during daily operations.
Driver /Retail Sales Associate
Fisher Auto Parts
06.1998 - 06.2002
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Glass Cutter
POMA Glass
05.1997 - 01.1998
- Kept work areas organized, clean and free of safety hazards.
- Operated cutters, forklifts and hand tools to manage production needs.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
Mold Processing Operator
New River Castings
08.1994 - 03.1997
- Communicated effectively with supervisors and colleagues, fostering a positive work environment conducive to teamwork and productivity.
- Ensured safe working environment by adhering to established safety procedures and guidelines.
- Exceeded production targets consistently by prioritizing tasks and maintaining focus on key objectives.
- Implemented lean manufacturing principles that resulted in reduced lead times and increased throughput.
- Demonstrated versatility in operating various machines, increasing flexibility within the department.
Education
Automotive, NASCAR Tech, Ford Training
NASCAR Technical Institute
220 Byers Creek Road, Mooresville, North Carolina 04-2012
High School Diploma -
Auburn High School
1650 Auburn School Dr, Riner, VA 2414906-1994
Skills
- Preventive Maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Electrical troubleshooting
- Mechanical repair
- Parts replacement
- Tool management
- Hand tools expertise
- Lockout and tagout procedures
- Power tools proficiency
- Mechanical aptitude
Certification
- Automotive Service Excellence Certification (ASE)
- A1 Engine Repair 06/30/2027
- A2 Automatic Transmission/Transaxle 12/31/2029
- A3 Manual Drivetrain & Axles 06/30/2025
- A4 Suspension & Steering 06/30/2027
- A5 Brakes 06/30/2027
- A6 Electrical/Electronic Systems 06/30/2027
- A7 Heating & Air Conditioning 06/30/2027
- A8 Engine Performance 06/30/2027
- A9 Light Vehicle Diesel Engines 06/30/2025
- G1 Auto Maintenance and Light Repair 12/31/2029
- T2 Diesel Engines 12/31/2027
- T3 Drive Train 06/30/2025
- T4 Brakes 12/31/2025
- T6 Electrical/Electronic Systems 06/30/2025
- T8 Preventive Maintenance & Inspection 12/31/2025
- 609 Certified
- Va State Inspector
- E0 Maintenance, Inspection, & Testing of Ambulances
- E1 Design & Performance Standards of Ambulances
- E2 Ambulance Electrical Systems
- E3 Ambulance Heating, Air-Conditioning, and Ventilation
- Systems
- E4 Ambulance Cab, Chassis, and Powertrain
- F1 Maintenance, Inspection, & Testing of Fire Apparatus
- F4 Fire Apparatus Electrical Systems
- FA4 Advanced Electrical Systems
- F6 Allison Automatic Transmissions
- Mazda Certified 2014
- Ford Certified 2014
Timeline
Maintenance Technician IV
City of Roanoke
05.2016 - Current
Technician
Duncan Ford
05.2012 - 12.2015
Counter Salesperson
NAPA Auto Parts - Genuine Parts
04.2011 - 04.2012
Counter Salesperson
Auto Zone Auto Parts
08.2010 - 04.2011
Counter Salesperson
NAPA Auto Parts - Genuine Parts
06.2002 - 05.2012
Production Line Technician
Volvo Truck North America
06.1999 - 02.2008
Driver /Retail Sales Associate
Fisher Auto Parts
06.1998 - 06.2002
Glass Cutter
POMA Glass
05.1997 - 01.1998
Mold Processing Operator
New River Castings
08.1994 - 03.1997
- Automotive Service Excellence Certification (ASE)
- A1 Engine Repair 06/30/2027
- A2 Automatic Transmission/Transaxle 12/31/2029
- A3 Manual Drivetrain & Axles 06/30/2025
- A4 Suspension & Steering 06/30/2027
- A5 Brakes 06/30/2027
- A6 Electrical/Electronic Systems 06/30/2027
- A7 Heating & Air Conditioning 06/30/2027
- A8 Engine Performance 06/30/2027
- A9 Light Vehicle Diesel Engines 06/30/2025
- G1 Auto Maintenance and Light Repair 12/31/2029
- T2 Diesel Engines 12/31/2027
- T3 Drive Train 06/30/2025
- T4 Brakes 12/31/2025
- T6 Electrical/Electronic Systems 06/30/2025
- T8 Preventive Maintenance & Inspection 12/31/2025
- 609 Certified
- Va State Inspector
- E0 Maintenance, Inspection, & Testing of Ambulances
- E1 Design & Performance Standards of Ambulances
- E2 Ambulance Electrical Systems
- E3 Ambulance Heating, Air-Conditioning, and Ventilation
- Systems
- E4 Ambulance Cab, Chassis, and Powertrain
- F1 Maintenance, Inspection, & Testing of Fire Apparatus
- F4 Fire Apparatus Electrical Systems
- FA4 Advanced Electrical Systems
- F6 Allison Automatic Transmissions
- Mazda Certified 2014
- Ford Certified 2014
Automotive, NASCAR Tech, Ford Training
NASCAR Technical Institute
High School Diploma -
Auburn High School
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