Mark Stratman
Saint Helen,MI
Summary
Diligent professional offering experience in aggressively promoting and selling products to achieve company quotas and expectations. Accommodating, welcoming, and skilled in recommending merchandise based on individual requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
Griffin Beverage
West Branch, MI
07.2016 - Current
- Managed inventory levels by ordering sufficient stock for each account.
- Developed and maintained relationships with existing accounts to ensure customer satisfaction.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Identified customer needs by asking questions and advising on best solutions.
Shelf Set Coorindator
Griffin Beverage
West Branch, MI
08.2018 - Current
- Updated customer cooler sets and coordinated with competitors for optimal product space.
- Collaborated with Key Account Managers and Team Leaders to develop reset proposals.
- Collaborated with Sales Team on various reset projects.
- Utilized planogram management software efficiently to construct custom sets for accounts.
Sales Team Training Coordinator
Griffin Beverage
West Branch, MI
07.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided new employees in handling difficult or complex problems related to sales.
- Recommended changes or improvements in existing training processes as needed.
Assistant Manager
Wendy's
West Branch, Mi
04.2013 - 07.2016
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Business Management
Kirtland Community College
Roscommon, MI06-2014
Skills
- Account development
- Customer Service
- Territory sales
- Account Management
- Sales closing
- Sales Forecasting
- Competitor research
- Exceeds sales goals
- Relationship Building
- Performance Tracking
- Personnel Training
- Product and service knowledge
- Product management and pricing
- Product Merchandising
Certification
- CDL Class A License
- Forklift Certified
Accomplishments
- Multiple instances of hitting 100% distribution goals.
- Given leadership roles in sales meetings.
Affiliations
- Married
- Dog-dad
- Avid Reader
- Gamer
References
References available upon request.
Timeline
Sales Team Training Coordinator
Griffin Beverage
07.2020 - Current
Shelf Set Coorindator
Griffin Beverage
08.2018 - Current
Sales Representative
Griffin Beverage
07.2016 - Current
Assistant Manager
Wendy's
04.2013 - 07.2016
Associate of Applied Science - Business Management
Kirtland Community College
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