Mark Stratmann
Assistant Store Manager
Bonita Springs,FL
Summary
Proven leader in retail and high-stakes environments, including DOT-FAA and Sunshine Ace Hardware, with a track record of enhancing store performance and reducing shrinkage rates. Skilled in inventory management and team leadership, I excel in fostering customer satisfaction and employee development. Achievements include boosting sales through strategic merchandise displays and improving safety and efficiency in air traffic control.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
39
39
years of professional experience
Work History
Assistant Store Manager
Sunshine Ace Hardware
06.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Store Manager
Petco
03.2016 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Loss Prevention Specialist
Kmart
04.2013 - 01.2016
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
Air Traffic Controller
DOT-FAA
12.1985 - 04.2012
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Education
Associate of Arts - Education
St. Cloud State University
Saint Cloud, MN06.1984
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Pricing and Markdowns
- Goals and performance
- Mentoring and Coaching
- Loss Prevention
- Employee Coaching
- Sales expertise
- Relationship building and management
- Sales Growth
- Transaction Processing
- Inventory counting
- Inventory Management
- Teamwork and Collaboration
- Team Leadership
- Staff training/development
- Effective leader
- Schedule Management
- Hiring and Onboarding
Timeline
Assistant Store Manager
Sunshine Ace Hardware
06.2020 - Current
Assistant Store Manager
Petco
03.2016 - 05.2020
Loss Prevention Specialist
Kmart
04.2013 - 01.2016
Air Traffic Controller
DOT-FAA
12.1985 - 04.2012
Associate of Arts - Education
St. Cloud State University
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