Mark Stubson
Queen Creek,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Agent
Apex Windows And Bath Accessories
12.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing before and after the installation of their products.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their wants and needs are for an educated decision.
- Trained and mentored new sales representatives.
Salesperson
Floor Source Inc
02.2022 - 12.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
- Listened to clients and introduced solutions to satisfy home and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Developed and grew leads through repeat business and customer referrals.
- Used customer insights to develop innovative sales strategies to increase sales.
In Home Sales Representative
Optum Home Solutions DBA Bath Planet
01.2019 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Associate
Express Flooring LLC
08.2013 - 02.2019
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Associate
Carpet King
05.2010 - 09.2013
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Owner & Sales Manager
Deton Inc. Floor Center
04.1997 - 04.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Education
Bachelor of Science - Business Administration And Management
North Dakota State University
Fargo, ND09.1981
High School Diploma -
Moorhead High School
Moorhead, MN06.1981
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Sales Presentations
- Networking
Accomplishments
Member of the North Dakota and Colorado Air National Guard. 1983- 1989.
Certification
- CPSP - Certified Professional Sales Person
Additional Information
Consider myself a very hard worker and excellent, and one on one communications with potential clients developing a very professional, working relationship with everyone that I meet. I'm very flexible with my hours to make sure that there is always coverage.
Timeline
Sales Agent
Apex Windows And Bath Accessories
12.2022 - Current
Salesperson
Floor Source Inc
02.2022 - 12.2022
In Home Sales Representative
Optum Home Solutions DBA Bath Planet
01.2019 - 02.2022
Sales Associate
Express Flooring LLC
08.2013 - 02.2019
Sales Associate
Carpet King
05.2010 - 09.2013
Owner & Sales Manager
Deton Inc. Floor Center
04.1997 - 04.2010
Bachelor of Science - Business Administration And Management
North Dakota State University
High School Diploma -
Moorhead High School
- CPSP - Certified Professional Sales Person
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