Mark Swanson
Fort Lauderdale,FL
Summary
Results-driven professional with a focus on team leadership and training. Proven ability to assess performance and execute strategies that boost sales and improve customer relationships. Dedicated to meeting corporate goals through efficient budgeting and project management.
Overview
38
38
years of professional experience
Work History
Field Executive
Estee Lauder Companies Inc - Ultra Luxury Brands
Miami, Florida
07.2018 - Current
- Coordinated product launches and promotional events across various retail locations.
- Coordinated with retailers for event planning to book dates, secure space and negotiate details.
- Managed budgeting processes, ensuring alignment with corporate objectives and financial sustainability.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
Director of Store Operations
Estee Lauder Companies - Origins
Pembroke Pines, FL
08.2017 - 07.2018
- Led high-performing sales team to consistently achieve targets and strengthen customer relationships.
- Managed sales personnel, ensuring performance goals exceeded expectations.
- Oversaw sales budget and monitored expenses for alignment with financial objectives.
- Set ambitious goals for employees, driving achievement beyond business targets.
- Drove market share growth through comprehensive team training initiatives.
Business Manager
Estee Lauder Companies - Bobbi Brown Cosmetics
Aventura, Florida
07.2012 - 07.2017
- Directed a team of staff members, ensuring successful project completions through effective guidance.
- Developed strategies to enhance service quality within the organization.
- Defined accountabilities and established performance objectives to support strategic execution.
- Fostered a positive organizational culture to motivate and engage employees.
- Implemented CRM systems to boost customer service and retention rates.
District Sales Manager
The Body Shop
Miami, FL
08.2008 - 07.2012
- Directed a team of sales representatives, delivering training and mentoring for optimal performance.
- Formulated and executed strategies to enhance district market share and profitability.
- Recruited new sales team members based on established criteria to strengthen overall performance.
- Coordinated regional conferences for managers across districts to foster best practice sharing.
Director of Store Operations
Estee Lauder Companies - Origins
Boca Raton, Florida
08.2002 - 06.2008
- Developed strategies to enhance employee product knowledge and increase customer loyalty.
- Oversaw recruitment, hiring, training, scheduling, and evaluation of all store personnel.
- Implemented training programs on company policies and procedures for new employees.
- Assisted in inventory management to maintain optimal stock levels and product availability.
- Supported development of store standards aligned with brand values and vision.
Import Supervisor
Florenza Farms Inc
Miami, Florida
08.1999 - 06.2002
- Coordinated import documentation for shipments, ensuring compliance with regulations and safety standards.
- Organized warehouse space to enhance processing efficiency for incoming shipments.
- Collaborated with logistics department to address internal and external import/export operational issues.
- Partnered with suppliers, freight forwarders, and customs brokers to secure timely delivery of goods.
Buyer
Eagle Country Markets
Milan, Illinois
05.1987 - 07.1999
- Conducted market research to identify trends in consumer preferences.
- Collaborated with vendors to negotiate pricing, delivery schedules, and warranties.
- Resolved discrepancies between purchase orders and actual receipts of goods.
- Obtained insights on customer needs by conferring with sales and purchasing teams.
Education
Bachelor of Science - Business Administration And Management
Rock Valley College
Rockford, IL05-1992
Skills
- Sales strategy and development
- Team leadership
- International business
- Training and development
- Problem resolution
- Marketing strategy
- Human resources management
- Operations management
- Event planning
- Strategic planning
Languages
Spanish
Professional
Timeline
Field Executive
Estee Lauder Companies Inc - Ultra Luxury Brands
07.2018 - Current
Director of Store Operations
Estee Lauder Companies - Origins
08.2017 - 07.2018
Business Manager
Estee Lauder Companies - Bobbi Brown Cosmetics
07.2012 - 07.2017
District Sales Manager
The Body Shop
08.2008 - 07.2012
Director of Store Operations
Estee Lauder Companies - Origins
08.2002 - 06.2008
Import Supervisor
Florenza Farms Inc
08.1999 - 06.2002
Buyer
Eagle Country Markets
05.1987 - 07.1999
Bachelor of Science - Business Administration And Management
Rock Valley College
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