Mark Tachie
Fredericksburg,VA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
DMG Productions
Fredericksburg, Virginia
01.2024 - Current
- Processed orders accurately and efficiently according to established procedures.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Built sustainable relationships of trust through open communication with customers.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Service Coordinator
DMG Information
Woodbridge, VA
05.2017 - 12.2019
- Provided support to field technicians during service visits when necessary.
- Updated internal systems with information related to new or revised services.
- Developed procedures for tracking customer feedback on services received.
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Assisted in the development of training materials related to service coordination processes.
Education
High School Diploma -
Achimoto High
Ghana (West Africa)06-2000
Skills
- Appointment Scheduling
- Customer Service
- Payment Processing
- Data Entry
- Email correspondence
- Database Research
- Complaint Handling
- Documentation And Reporting
Affiliations
- Love soccer
- Enjoy traveling
- exercising / Cooking
Timeline
Customer Care Representative
DMG Productions
01.2024 - Current
Service Coordinator
DMG Information
05.2017 - 12.2019
High School Diploma -
Achimoto High