Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Takayama

Prescott,WA

Summary

Experienced and dedicated Utility Service Technician with over 25 years in the energy sector, specializing in equipment repair, maintenance, and customer service. Proven track record in diagnosing technical issues, performing on-site repairs, and ensuring safety compliance. Known for exceptional problem-solving abilities and a commitment to enhancing operational efficiency. Adept at training team members and managing departmental inventories, seeking to leverage expertise in a dynamic new role.

Overview

41
41
years of professional experience

Work History

Tool Repairman

NV Energy
Reno, NV
08.2021 - 04.2024
  • Conducted yearly assessments of electrical line equipment and ground cables.
  • Repaired tools and cables when cost-effective to do so and ensured tool safety.
  • Tested repaired items for proper operation prior to returning them to customers.
  • Responsible for shipping tools not tested internally for certification.
  • Maintained records of repairs performed on all tools requiring such documentation.
  • Purchased tools and accessories for all departments when either the requested items were not in stock in the company warehouse or the items weren't stock items.
  • Managed department purchase orders and created new POs when necessary.
  • Ordered replacement parts as needed for repairs or preventive maintenance activities.
  • Followed all safety procedures while performing repairs in accordance with company policies and regulations.
  • Ensured work area was kept neat and tidy at all times during repairs.

Service Technician

NV Energy
Reno, Elko, Fallon, NV
01.2000 - 08.2021
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed on-site replacement of single-phase electrical meters at customer locations.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Followed established safety rules, OSHA guidelines, and company safety policies and procedures.
  • MSHA certified annually for above-ground mine safety.
  • Trained new team members on service processes to increase productivity.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Inspected customer location for potential utility theft.

Meter Reader

NV Energy
Reno, NV
12.1998 - 01.2000
  • Read electric, water, and gas meters in assigned areas to determine the amount of usage; ensure accuracy of readings.
  • Inspect and locate meters for tampering, damage or other anomalies; reported all issues to Revenue Protection Department.
  • Record readings from meters accurately in the appropriate database system.
  • Provide customers with information about energy conservation measures and services available through utility company.
  • Conduct safety checks before entering private property, adhere to local laws governing access to premises for meter reading purposes.
  • Complete paperwork associated with each job such as time sheets, mileage logs and expense reports.
  • Notify supervisors immediately if any suspicious activity is observed while performing meter reading duties.
  • Train new employees on proper techniques for taking accurate readings from utility meters.
  • Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
  • Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
  • Participated in departmental safety meetings and attended awareness training offered to employees.
  • Monitored areas around equipment and reported issues to prevent safety accidents.

Head Mechanic

Sterling Village Lanes/High Sierra Lanes
Reno, NV
06.1995 - 08.1998
  • Maintained automatic pinsetters and electronic scoring machines.
  • Implemented a daily tracking system to monitor all pinsetter stoppages to aid in troubleshooting.
  • Maintained bowling lanes and maintenance equipment, such as the lane cleaning machine and lane conditioning machine.
  • Introduced a daily preventive maintenance and cleaning schedule for automatic pinsetters.
  • Kept inventory of spare pinsetter parts, lane maintenance supplies, and all related circuit boards.
  • Performed any basic building maintenance duties as needed.

Bowling Mechanic

American Recreation Centers
San Jose, CA
06.1994 - 06.1995
  • Maintained automatic pinsetters and electronic scoring machines.
  • Daily lane maintenance, including dusting, cleaning and conditioning.
  • Troubleshot all pinsetter stops efficiently to minimize customer down time.
  • Managed inventory of spare pinsetter parts.

Mechanic, Counter Control Supervisor, Asst Manager

Brunswick Recreation Center
Cupertino, Rancho Cucamonga, CA
08.1985 - 06.1994
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Organized sales activities aimed at generating higher revenue.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained and troubleshot automatic pinsetters, electronic scorekeepers and lane maintenance equipment.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Handled daily revenue flow, verifying accuracy and locating discrepancies.
  • Involved in annual budgeting and forecasting of bowling center finances.

Receiving Clerk

Devoke
Santa Clara, CA
08.1983 - 08.1985
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Checked all incoming merchandise for back orders and drop shipments.

Education

High School Diploma -

Mountain View Union High School
Mountain View, CA
06-1980

Skills

- Equipment Maintenance
- Safety Compliance
- Problem Solving
- Customer Service
- Team Training

- Mechanical Aptitude

Timeline

Tool Repairman

NV Energy
08.2021 - 04.2024

Service Technician

NV Energy
01.2000 - 08.2021

Meter Reader

NV Energy
12.1998 - 01.2000

Head Mechanic

Sterling Village Lanes/High Sierra Lanes
06.1995 - 08.1998

Bowling Mechanic

American Recreation Centers
06.1994 - 06.1995

Mechanic, Counter Control Supervisor, Asst Manager

Brunswick Recreation Center
08.1985 - 06.1994

Receiving Clerk

Devoke
08.1983 - 08.1985

High School Diploma -

Mountain View Union High School

Similar Profiles

CREATE PROFILE
Mark Takayama