Mark Tarrant
WINSTON SALEM,North Carolina
Summary
Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
12
12
years of professional experience
Work History
Shift Leader
Walgreens
WINSTON SALEM, United States
07.2021 - 10.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
Night Shift Supervisor
Sheetz
WINSTON SALEM, North Carolina
08.2020 - 04.2021
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Observed each team member to carry out duties and provided constructive criticism.
- Supervised ongoing daily production phases.
- Assisted customers with complaints, questions, and concerns.
- Oversaw loading and unloading of packages in warehouse.
Customer Service Associate
Big Lots Stores, Inc.
Durham, NC
02.2020 - 07.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Grocery Stocker
The Fresh Market
Durham, North Carolina
07.2019 - 02.2020
- Checked for outdated and overripe grocery items and removed from inventory.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Checked aisles for spills to complete quick clean-up.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Changed sales floor signs to show current pricing and support product promotions.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
Grocery Stocker
Food Lion
Durham, North Carolina
05.2019 - 07.2019
- Checked for outdated and overripe grocery items and removed from inventory.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Checked aisles for spills to complete quick clean-up.
Donut Maker
Krispy Kreme
Durham, North Carolina
03.2018 - 12.2018
- Rotated product in coolers and freezers according to FIFO processes.
- Assisted in ordering products and supplies needed for daily operations.
- Kept workstation and area around workstation neat and clean.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Lifted and carried heavy materials.
- Adhered to procedures in preparing food items.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Received and processed stock into inventory management system.
- Eliminated downtime and maximized revenue by providing top project quality control.
Fuel Station Attendant
Kroger
Durham, North Carolina
08.2015 - 08.2016
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Collected gas and amenity payments based on customer orders.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Facilitated sales of services and goods.
- Cleaned up gas and other spills in accordance with spill procedures.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Removed safety hazards, soiled items and trash from customer areas.
- Responded to all customer inquiries thoroughly and professionally.
Freezer Associate
Sam's Club
Durham, North Carolina
03.2012 - 07.2015
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Assisted with breaking down loads and stocking assigned sections.
- Labeled, stocked and inventoried department merchandise.
- Reinforced safety programs by complying with safety procedures and identifying unsafe conditions.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
Deli Associate
Target
Durham, North Carolina
10.2009 - 03.2012
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Created appealing food arrangements for party trays and specialized orders.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Barista Shift Lead
Barnes & Noble
Durham, NC
05.2006 - 03.2009
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Skills
Strong verbal and written communication
Safety processes and procedures
Complaint resolution
Client Service
Timeline
Shift Leader - Walgreens
07.2021 - 10.2021
Night Shift Supervisor - Sheetz
08.2020 - 04.2021
Customer Service Associate - Big Lots Stores, Inc.
02.2020 - 07.2020
Grocery Stocker - The Fresh Market
07.2019 - 02.2020
Grocery Stocker - Food Lion
05.2019 - 07.2019
Donut Maker - Krispy Kreme
03.2018 - 12.2018
Fuel Station Attendant - Kroger
08.2015 - 08.2016
Freezer Associate - Sam's Club
03.2012 - 07.2015
Deli Associate - Target
10.2009 - 03.2012
Barista Shift Lead - Barnes & Noble
05.2006 - 03.2009