Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Timeline
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MARK TAYLOR

Rosedale,MD

Summary

With more than 20 years of experience, I’ve gained the ability to handle clients by using various skills, including communication, problem-solving, and empathy. Effective communication requires listening actively and responding appropriately to clients' needs and concerns. Problem-solving skills help in identifying issues and finding solutions that meet clients' expectations. Empathy is important in understanding clients' emotions and feelings, which allows for a more personalized and effective approach. The ability to handle clients builds trust and loyalty, leading to better outcomes for both parties.

Overview

26
26
years of professional experience

Work History

Sales Consultant

Heritage Chevy Buick
03.2021 - Current
  • Used consultative Sales Techniques to understand customer needs and recommend relevant products and services.
  • Followed up with at least 100 existing customers to provide additional support and address concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent customer experiences.
  • Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
  • Helped to order vehicles for clients to meet their particular needs.

Sales Consultant/ Finance Manager

Enterprise Holdings
11.1998 - 01.2021
  • Strategically negotiate with over 60 clients monthly to close deals and increase sales, personally work deals, interest rates and calculate financial requirements prior to obtaining an approval from Manager and F&I Manager
  • Establish relationships with prospective buyers, Lenders, Body shops and Credit Unions through prospecting, referrals, internet inquiries and previous client base to exceed personal and company sales goals
  • Extensive product knowledge training to ensure Clients and Business Partners inquiries are satisfied.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Created sales presentations for Banks, Credit Unions, Body Shops and Institutions to highlight our products and benefits.
  • Strong written and verbal communication skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Electrical Engineering

Howard University
Washington, DC

Pre-Engineering

Coppin State College
Baltimore, MD
1988

Electronics Technology

Norfolk State University
Norfolk, VA
1986

High School Diploma -

Mervo Technical High School
Baltimore, MD
1984

Skills

  • Customer Relationship Management
  • Effective Listening and Communication
  • Account Management
  • Dependable/Reliable
  • Strong Verbal Communication
  • Fleet Management
  • Customer Consulting
  • Conflict Resolution

Accomplishments

    This is a great achievement that requires dedication, hard work, and perseverance. Playing baseball professionally requires a lot of practice and effort to perfect the skills. Being a Maryland State Trooper also requires physical fitness, mental toughness, and the ability to handle high-pressure in all types of situations. These accomplishments demonstrate the importance of setting goals and working hard to achieve them. Regardless of the obstacles, it is possible to realize one's dreams with persistence and perseverance.

Additional Information

As a candidate for the position, I am confident that my skills and experience makes me the best candidate for this position. I understand that our clients happiness is crucial to the success of the company and I am committed to ensuring that clients have a positive experience. I have a strong background in Customer Service and have a friendly and approachable demeanor that allows me to build strong relationships with clients. I am a hard worker, and I am willing to go above and beyond to ensure that clients are satisfied with the company's services. I understand that happy clients are more likely to be repeat clients and to refer the company to others, which is crucial to the company's success. Overall, I am committed to ensuring that clients are happy and completely satisfied, and I am confident that my skills and experience make me the best candidate for the position.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Consultant

Heritage Chevy Buick
03.2021 - Current

Sales Consultant/ Finance Manager

Enterprise Holdings
11.1998 - 01.2021

Electrical Engineering

Howard University

Pre-Engineering

Coppin State College

Electronics Technology

Norfolk State University

High School Diploma -

Mervo Technical High School
MARK TAYLOR