Mark Taylor
Naples,FL
Summary
Motivated individual with experience in customer service, sales, and management. Avid learner and passionate teacher with experience in multiple leadership roles. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beverage Manager
Cameron Mitchell Restaurants - Del Mar Naples
01.2023 - Current
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of venue's offerings
- Oversaw Front of House team of 80+ Associates
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program in excess of $200,000 in product value
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly across 550+ items
- Assisted in hiring decisions by conducting interviews with prospective candidates suited for various roles within establishment
- Developed staff training programs to enhance employee knowledge and skillsets
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events ranging in value from $2,000 to upwards of $80,000
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
Sales Associate
Cameron Mitchell Restaurants - Ocean Prime
11.2019 - 01.2023
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
Education
Integrated Business - Business
University of Central Florida
Orlando, FLSkills
- Product sourcing
- Training and Onboarding
- Organizational Skills
- Customer Retention
- Cost controls
- Excellent communication skills both verbal and written
- Cultivating excellent guest experience
- Problem solving in fast-paced environment
- Software: MS Office Excel, Word, Mac, various POS systems including Aloha and Clover
Certification
- WSET Level 1
- ServSafe Food Manager
Timeline
Beverage Manager
Cameron Mitchell Restaurants - Del Mar Naples
01.2023 - Current
Sales Associate
Cameron Mitchell Restaurants - Ocean Prime
11.2019 - 01.2023
Integrated Business - Business
University of Central Florida
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