Summary
Overview
Work History
Skills
Hobbies and Interests
Certification
CERTIFIED PERSONAL TRAINER
Timeline
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MARK TERRY

PLANO,US

Summary

Enthusiastic and steadfast General Manager with strong leadership and team building skills. Dedicated manager with strong work ethics, and the ability to build lasting client and vendor relationships. Experience in operations management, sales, budget development, staff and cost control. Adept at communicating effectively with customers, vendors and staff.

Overview

37
37
years of professional experience
1
1
Certification

Work History

General Manager

America's Car-Mart
09.2023 - 02.2025
  • Effectively led and motivated a team of 13 employees, driving them to meet and exceed targets and ensuring high levels of customer satisfaction by overseeing the entire sales process and implementing effective sales strategies. Achieved sales and profit objectives by setting targets and tracking key performance indicators (KPIs) across departments. Efficiently managed expenses to maintain profitability and analyzed financial reports to implement strategic improvements. Successfully managed a vehicle inventory of over 150 units, including purchasing, pricing, and merchandising used cars, ensuring adherence to quality standards through thorough inspections. Fostered positive customer experiences by addressing concerns promptly and promoting customer loyalty through consistent follow-up communication. Recruited, hired, and trained staff, developing comprehensive training programs and providing regular performance evaluations to ensure continuous improvement. Ensured compliance with all relevant regulations and company policies, maintaining a high level of operational excellence and integrity.

Independent Contractor

Okie Air Solutions
07.2018 - 08.2023
  • Successfully supervised a team of 22 associates, increasing productivity through effective leadership and motivation. Generated new leads through networking, cold calling, and industry events. Conducted detailed site surveys to evaluate and improve air filtration systems, ensuring compliance with health and safety regulations. Demonstrated expertise in various air filtration technologies, including HEPA filters and UV purification systems, resulting in an improvement in air quality for clients. Developed customized proposals for air filtration systems tailored to customer needs and delivered compelling presentations that highlighted the benefits of enhanced air quality and regulatory compliance. Maintained strong client relationships by providing exceptional customer service and post-sale support. Negotiated pricing and contract terms to secure profitable sales, achieving an increase in profit margins. Monitored industry trends, competitor activity, and emerging technologies to stay ahead of market changes and provide innovative solutions to clients.

General Manager

Wichita Furniture
11.2013 - 07.2018
  • Proven Sales Leader; consistently set and achieved ambitious sales targets, effectively managed and motivated a team of 12 associates, and engaged in proactive sales activities, including customer interactions and closing high-value deals. Tracked sales metrics, identified performance bottlenecks, and implemented strategic improvements. Analyzed financial reports, identified cost-saving opportunities, managed budgets, and controlled expenses to maximize profitability. Ensured high standards of customer service, quickly resolved complaints, and built strong customer relationships to encourage repeat business and enhance customer retention. Recruited, hired, and trained new staff, conducted regular performance evaluations, and provided constructive feedback to foster continuous improvement. Managed inventory levels, ensured optimal stock rotation, and minimized loss through effective inventory management. Oversaw store layout, implemented visual merchandising strategies, and optimized product displays to drive sales and enhance the shopping experience. Maintained compliance with all company policies and procedures, ensuring operational excellence and regulatory adherence.

General Manager

Aaron's Rent to Own
07.2003 - 11.2013
  • Led a high-performing team of 10 sales associates, achieving an increase in sales targets through strategic coaching, motivation, and development. Enhanced customer satisfaction by promptly addressing concerns and fostering strong relationships, resulting in an improvement in customer retention rates. Analyzed sales data and financial metrics, managing expenses to achieve an increase in profitability. Recruited, hired, trained, and developed a dynamic sales team, implemented task assignments and provided constructive performance feedback. Maintained accurate inventory levels, managed product deliveries, and ensured optimal merchandise display, contributing to an increase in in-store traffic. Ensured compliance with all company policies, sales practices, credit checks, lease agreements, and legal requirements. Efficiently managed daily store operations, maintained a clean and organized environment, and adhered to safety standards. Executed local marketing strategies, promoted special offers, and successfully drove foot traffic to the store.

General Manager

Rent-A-Center
01.1999 - 01.2004
  • Successfully led a sales team of 13 employees to consistently surpass sales targets through strategic motivation, goal-setting, and implementation of effective sales strategies. Ensured exceptional customer service by resolving issues promptly and handling complaints efficiently, resulting in a significant increase in customer satisfaction and retention rates. Oversaw collections on past-due accounts and implemented strategies to recover payments, achieving a reduction in outstanding balances. Recruited, hired, trained, and developed a high-performing team, including scheduling and task assignments, which improved team productivity. Managed inventory levels, ordered new merchandise, and ensured proper stock rotation. Analyzed sales and revenue data to track performance metrics, managed expenses, and achieved profitability goals, contributing to an increase in overall store profitability. Ensured adherence to company policies, legal, and regulatory requirements, maintaining operational excellence and compliance. Maintained a clean, organized store environment and promptly addressed operational issues, enhancing the overall shopping experience for customers.

Maintenance Supervisor

Sandpiper
11.1993 - 01.1999
  • Oversaw a team of 5 employees on general maintenance and construction projects. Performed maintenance work, responded to requests, and ensured work was completed on time. Created budgets and forecasts for labor and expenses. Ordered and maintained inventory of tools, equipment, and supplies. Ensured compliance with OSHA and other safety regulations. Maintained records and reports, including maintenance-related records and reports. Developed and implemented maintenance policies and procedures.

Field Artillery

U.S. Army
08.1988 - 09.1993

Skills

  • Leadership (Expert), Sales Management (Expert), Team Building (Expert), Operations Management (Expert), Budget Development (Expert), Customer Service (Expert), Inventory Management (Expert), Staff Training (Expert), Performance Management (Expert), Strategic Planning (Expert), Financial Analysis (Expert), Compliance (Expert), Problem Solving (Expert), Negotiation (Expert), Relations management (Expert)
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Hobbies and Interests

Bodybuilding

Certification

ISSA CERTIFIED PERSONAL TRAINER

CERTIFIED PERSONAL TRAINER

I HAVE RECIEVED MY PERSONAL TRAINING CERTIFICATION AND CURRENTLY WORKING ON MY NUTRITION CERTIFICATION

Timeline

General Manager

America's Car-Mart
09.2023 - 02.2025

Independent Contractor

Okie Air Solutions
07.2018 - 08.2023

General Manager

Wichita Furniture
11.2013 - 07.2018

General Manager

Aaron's Rent to Own
07.2003 - 11.2013

General Manager

Rent-A-Center
01.1999 - 01.2004

Maintenance Supervisor

Sandpiper
11.1993 - 01.1999

Field Artillery

U.S. Army
08.1988 - 09.1993

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