Mark Thibault
Etowah,TN
Summary
Dynamic Certified Correctional Officer with proven crisis intervention and conflict resolution skills at the Florida Department of Corrections. Enhanced inmate safety through effective contraband detection and policy enforcement, while fostering a supportive environment for re-entry efforts. Committed to continuous improvement and maintaining order under pressure.
Overview
11
11
years of professional experience
Work History
Certified Correctional Officer Sergeant
Florida Department Of Corrections
Florida
08.2019 - 01.2026
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Participated in continuous professional development, attending workshops, seminars, and conferences related to corrections work.
- Improved overall efficiency within the facility by participating in team meetings focused on problem-solving initiatives geared towards a safer working environment.
- Supported re-entry efforts by preparing parolees for successful transition back into society through resources planning and goal-setting exercises.
- Coordinated with medical staff to ensure timely delivery of healthcare services for inmates with chronic or acute conditions.
- Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.
- Ensured adherence to departmental policies by conducting regular audits of safety protocols and incident reports, identifying trends and areas for improvement.
- Maintained facility security through vigilant monitoring of closed-circuit television systems and regular perimeter checks.
- Trained new employees on operational procedures and best practices.
- Supervised daily housing operations, ensuring compliance with regulations and policies.
Lead Sales Associate
Florida Gun Broker
West Palm Beach, FL
01.2015 - 08.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL06-2014
Skills
- Staff management
- De-escalation techniques
- First aid and CPR certified
- Behavioral management
- Firearms proficiency
- Conflict resolution skills
- Trained in defensive tactics
- File and record maintenance
- Firearm operations trained
Timeline
Certified Correctional Officer Sergeant
Florida Department Of Corrections
08.2019 - 01.2026
Lead Sales Associate
Florida Gun Broker
01.2015 - 08.2019
High School Diploma -
Santaluces Community High School