Mark Thomas
Pigeon Forge,TN
Summary
Detail-oriented audiovisual professional with 12 years of experience. Skilled in host of functions, including installation and testing of cabling, equipment and audiovisual systems.
Proactive construction professional offering a strong background of installing cabling and equipment and systems illustrated across 8 years of experience in related roles.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused stage hand proffering audio-visual equipment distribution, setup and troubleshooting. Utilized software to compress, digitize and store audio and video, pending streaming. Disciplined and reliable person with stellar presentation skills.
Overview
1
1
year of professional experience
Work History
Ride Supervisor
Anakeesta
08.2023 - Current
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Facilitated hiring, training and evaluation of staff.
- Oversaw daily safety briefings for staff members, reinforcing the importance of following established protocols.
- Collaborated with marketing teams to promote attractions effectively within targeted demographics resulting in increased ridership numbers.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored passengers and ride operations and enforced safety regulations.
- Ensured rider safety through regular ride inspections and strict adherence to guidelines.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
Associate of Arts - Business Communications
San Diego State University
San Diego, CA06.1999
Associate of Arts - Audio Visual
ITT Technical Institute-Phoenix, AZ
Phoenix, AZ06.1994
Skills
- Crowd Control
- Policy Enforcement
- First Aid Training
- Ticket Collection/ scanning
- Technical knowledge
- Team Training
- Project Management
- Customer Service
- Attention to Detail
- Public Speaking
- Ride operations
- Equipment Inspection
- Emergency evacuation procedures
Projects
- Narrated and installed multiple repeaters on the Gatlinburg Mountain Coaster.
- Made and produced various training videos.
- Installed and coordinated various sound/ lighting effects.
- Proficient in running and troubleshooting CAT 4,5,and 6 cables.
- Experience in indoor and outdoor lighting.
- Soldering and patching experience.
- Video and Audio dubbing, editing, and production.
- Installing DMX
- Claymation and animation using SMPTE timecode.
Timeline
Ride Supervisor
Anakeesta
08.2023 - Current
Associate of Arts - Business Communications
San Diego State University
Associate of Arts - Audio Visual
ITT Technical Institute-Phoenix, AZ
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