Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
OperationsManager
MARK THOMPSON

MARK THOMPSON

Byron Center,MI

Summary

PRODUCT MANAGEMENT Results-oriented, innovative, and value-driven Professional with a profound perspective and extensive experience in using market research, product requirements and specifications, production development, pricing, and marketing strategies to manage and identify potential improvements for company products. Demonstrate keen sales and technology expertise in driving brand strategy, evaluating product performance, and implementing strategic marketing to find opportunities to maximize revenue. Proficient in monitoring market and competitor trends, analyzing customer feedback, negotiating contracts with distributors, and collaborating with advertising and sales managers to formulate new marketing policies, resulting in increased brand/product awareness. Gifted with exceptional critical thinking, leadership, interpersonal, and problem-solving skills.

Overview

18
18
years of professional experience

Work History

VP of Technology

Visual Workplace, Inc
02.2018 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Leveraged Agile development to increase efficiency and quality of our website by reducing timelines by 2 weeks. While maintaining and rating customer satisfaction through proper use of surveys to measure user experience.
  • Managed onboarding and training processes for technical support staff by developing proper documentation comprising work instructions for CRM data entry, knowledge base articles regarding frequent problems encountered by customers, and actionable steps to be adopted in resolving issues
  • Key Contributions & Accomplishments: Enhanced quality outcomes by developing and implementing weekly process reviews and assessments in collaboration with the CEO, IT staff, and training department, ensuring project alignment with emerging trends and changes in industry practices
  • Successfully delivered organization-wide leadership focused on migration of website through two platform changes and coordinated complete overhaul of current platform (WordPress) to provide adequate support when required
  • Propelled advances by preparing monthly and quarterly statistics generated from Lighthouse, Google Ads, and Analytics, utilizing data to steer decisions on website improvements and facilitate content creation for the site resulting in increased sales, customer interactions, and user experience.

Sr. Web Development / IT Manager

Visual Workplace, Inc
05.2012 - 02.2018
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Streamlined technology infrastructure by consolidating systems and implementing cost-effective solutions.
  • Directed special projects while ensuring compliance with strategic business requirements including migration from on-premise Microsoft CRM & QuickBooks to Dynamics 365 CRM and Business Central
  • Aligned organization for growth by leading development of new e-commerce products and applications, resulting in diversified product line and increased website revenue.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Collected and responded to user feedback through iterative improvements to site structure and content.
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Drew from market data to assess product health and drive success.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Established, initiated and optimized business development e-commerce strategies based on company targets, product specifications, market data, and budget factors.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Tested and debugged site updates and prevented functional flaws from impacting public visitors.

Inside Sales Account Manager

Mark Thompson, Visual Workplace
07.2008 - 05.2012
  • Ignited growth and catalyzed positive change by leveraging telephone and web technologies to monitor sales performance and build direct links with end-users while maximizing revenue opportunities and increasing overall business sales
  • Utilized
  • Microsoft Great Plains to provide quotes, sales orders, and invoices to customers and coordinated discussions from extracted sales data to facilitate improvement plans and direct strategic sales approach in achieving desirable outcomes
  • Collaborated with customer service, supply chain, sales, and sector logistics as needed to deploy logistics projects and management-sponsored initiatives
  • Leveraged Microsoft Dynamics 365 to stimulate customer communication & engagement through the use of campaigns, activities, and sales forecasting
  • Key Contributions & Accomplishments: Achieved measurable outcomes that added value to the company by effectively analyzing and interpreting customer blueprints and specifications to accomplish sales order generation
  • Demonstrated mastery in managing sales records, monthly quality assurance metrics, and delivery and payment timeliness protocols
  • Pioneered administration of quality management initiatives in various areas, including risk management, regulatory compliance, and performance improvement in compliance with organizational policies and standards.

Volkswagen Sales Representative

Betten Imports
11.2005 - 12.2007
  • Developed and sustained relationships with existing customer base and prospective clients by preparing customized quotes and answering inquiries regarding products and services
  • Supported purchasing process of introduction, discovery, test drive, and final sales of vehicle to customers
  • Steered responses to identify compliance questions, concerns, federal/state inquiries, and investigations, resulting in positive sales and operational outcomes.

Education

Some College (No Degree) - Information Technology

Central Michigan University
Mt. Pleasant, MI

Skills

  • SKILLS & COMPETENCIES
  • Product & Data Roadmaps Requirements Definition & Management Market & Competitor Research Product
  • Lifecycle Management Agile/Scrum Methodologies Trend Analysis Operational Assessments Business Planning
  • Project Management Revenue Development Financial Modelling & Forecasting Staff Management
  • JavaScript, HTML, API, HTML, CSS, SQL, CRM, 5S, Agile, CRM, NET Framework
  • Data Recovery
  • IT Leadership
  • Technical Sales
  • Monitoring Tools
  • Infrastructure Development
  • Quality Service
  • Performance Management
  • Plan Management
  • Resource Requirements
  • Labor Relations
  • Organizational Structure
  • Program Operations

Affiliations

American Youth Soccer Organization

Regional Commissioner 2017-2020

Regional Referee Administrator 2020-Present


AYSO United Coach 2019-Present





Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

VP of Technology

Visual Workplace, Inc
02.2018 - Current

Sr. Web Development / IT Manager

Visual Workplace, Inc
05.2012 - 02.2018

Inside Sales Account Manager

Mark Thompson, Visual Workplace
07.2008 - 05.2012

Volkswagen Sales Representative

Betten Imports
11.2005 - 12.2007

Some College (No Degree) - Information Technology

Central Michigan University

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