Mark Thompson
Anderson Company
King George,VA
14
years of professional experience
Experienced operator with strong machine, equipment, and forklift operation skills. Known for safe work habits, attention to detail, and steady support in fast-paced production settings.
Versatile laborer with a background in production, stock handling, and equipment operation. Skilled in problem-solving, cleanup, inspections, and safe forklift use. Brings dependable support to keep operations organized, efficient, and on track.
Work History
Operator/Laborer
2 Years- Monitored machine performance and adjusted settings to support smooth daily operations.
- Followed standard operating procedures to maintain accuracy and compliance on shift.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Supported cleanup, organization, and safety checks to keep work area ready for next use.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Operator/Laborer
4 Years- Operated production equipment safely while maintaining consistent workflow and product quality.
- Inspected output for defects and corrected issues before packaging or release.
- Assisted with material handling, setup, and changeovers to reduce downtime between runs.
- Worked outside in all weather conditions.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
CSR/Assistant Manager/Manager
3 Years 11 Months- Supported customer inquiries regarding loan applications, account status, and payment options with accurate, courteous service.
- Processed cash, debit, and electronic payments while maintaining strict compliance with company procedures.
- Resolved customer concerns by researching account records and coordinating timely follow-up actions.
- Verified application details, identification, and required documentation to ensure accurate transaction processing.
- Maintained confidential customer information while adhering to regulatory and privacy standards.
- Trained newer associates on service procedures, payment processing, and customer interaction standards.
- Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
- Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.
Overnight Stocker
1 Year 10 Months- Led overnight replenishment workflows, prioritizing high-demand departments for efficient shelf stocking.
- Unloaded freight, sorted merchandise, and staged pallets to support rapid backroom processing.
- Rotated inventory using FIFO practices to maintain product freshness and reduce shrink.
- Verified shelf labels, modular placement, and pricing accuracy during restocking tasks.
Education
Associate of Science - Business Administration
Skills
Attention to detail
Problem-solving
Teamwork and collaboration
Troubleshooting
Machinery operation
Equipment handling
Forklift handling
Heavy machinery operation
Heavy machinery certification
Production work
Timeline
Operator/Laborer
Anderson Company
02.2021 - 02.2023Read More
Operator/Laborer
Potomac Landfill Inc.
02.2017 - 02.2021Read More
CSR/Assistant Manager/Manager
Check Into Cash
03.2012 - 02.2016Read More
Overnight Stocker
Walmart
04.2009 - 02.2011Read More
Colorado Technical University
Associate of Science from Business Administration
Read More