Hi, I’m
Mark Thrash
Owasso,OK
Summary
Accomplished Senior Solutions Architect at Cisco Systems, adept in Unified Communication and fostering team collaboration. Excelled in enhancing user experiences and leading cross-functional teams to deliver IT solutions, significantly boosting client satisfaction. Expertise in routing, switching, and virtualization, ensuring project success and innovation.
Overview
26
years of professional experience
1
Certification
Work History
Cisco Systems
Senior-solutions-architect
2005.02 - 2023.12 (18 years & 10 months)
Job overview
- Championed using standardized templates and tools to enhance the user experience.
- Mentored junior architects and engineers, fostering a culture of continuous learning and skill development within the team.
- Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business.
- Oversaw the design of robust UC infrastructure, enabling seamless communication between interconnected systems while maintaining high availability standards.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Conducted comprehensive system audits to identify areas for improvement, leading to enhanced security measures and optimized performance.
- Spearheaded technology innovation initiatives to stay ahead of industry trends and maintain a competitive edge in the marketplace.
- Created detailed architecture documentation that facilitated effective communication among stakeholders throughout project lifecycles.
- Collaborated with cross-functional teams to ensure seamless integration of new systems.
- Enhanced user experience by simplifying call routing and and phone button templates
- Collaborated with sales teams to support pre-sales activities, providing technical expertise during client presentations and negotiations.
Orange Business Services (Equant / Techforce)
Systens Engineer
1998.04 - 2005.02 (6 years & 10 months)
Job overview
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Designed and delivered product training for clients.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
- Liaised with assigned accounts to foster relationship development.
- Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Education
Oklahoma State University , Tulsa, OK
Master of Science from Telecommunications Management
05.2003
University Overview
- 3.7 GPA
Langston University , Langston, OK
Bachelor of Science from Computer Science
12.1991
University Overview
- 3.25 GPA
Skills
- Product Lifecycle Management
- Continuous Integration and Deployment
- Teamwork and Collaboration
- Unified Communication (Voice/Video/Conferencing)
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team building
- Self Motivation
- Written Communication
- TCP/IP protocol
- Switches and routers
Certification
Route / Switch CCIE #2405 - lifetime emeritus
Accomplishments
- Presented at Cisco Live Orlando in 2018 on Cisco UC security and PCI v3.
Timeline
Senior-solutions-architect
Cisco Systems
2005.02 - 2023.12 (18 years & 10 months)
Systens Engineer
Orange Business Services (Equant / Techforce)
1998.04 - 2005.02 (6 years & 10 months)
Oklahoma State University
Master of Science from Telecommunications Management
Langston University
Bachelor of Science from Computer Science
Route / Switch CCIE #2405 - lifetime emeritus
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