MARK THROWER

Core Responsibilities:

• Assist Medicare eligible individuals to select the appropriate Medicare health plan.
• Present solutions using the Assurance world class suite of insurance products following procedures, rules and requirements.
• Participates in coaching sessions with sales manager to effectively execute necessary skills to improve sales process and to improve sales volume.
• Successfully meets monthly sales goals while providing excellent service to Medicare eligible participants.

Core Responsibilities:

• Assisted customers and agents by responding to their calls about Marketplace Plans.
• Provided excellent care services while serving at WiPro, facilitated the resolution of billing issues and collected payments.
• Regularly collaborated with senior managers and staff members as well as with Marketplace beneficiaries to ensure seamless operations.

Core Responsibilities:

• Receive incoming calls and/or messages from customers regarding cell phones, tablets, computers and other consumer electronics.
• Provide customer assistance with their devices such as trouble shooting problem areas.
• Maintain quality call standards as trained, providing "First Call" resolution standards.
• Proactively finding new technology trends and solutions for knowledge base.
• Offered upgrades to all customers on electronic protection for the home.