Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Tiedke

Franklin,WI

Summary

A.C.E. (Airport Certified Employee) with over 13 years experience as an Airport Maintenance Worker and 20+ years in Customer Service, Ramp Operations, Training and Safety management within the airline industry.

Overview

34
34
years of professional experience

Work History

Airport Maintenance Worker

Milwaukee County
03.2013 - Current
  • General building maintenance to include locksmith, carpet/tile repair, drywall and painting.
  • Property maintenance to include concrete and asphalt repair and landscaping.
  • Airport Specific equipment operator, combination plow and broom units, blowers, sanders, front mounted brooms, loaders and dump trucks.

Milwaukee Station Supervisor

Frontier Airlines
09.2010 - 03.2013
  • Lead a team of 60 to 70 agents per shift, coached and developed a direct report team of 25 employees.
  • Developed a team of Winter Operations Coordinators to oversee the deicing program to ensure a safe and efficient application provided by an outside vendor.
  • Part of a small team overseeing the downsizing of the Milwaukee station from 100 flights per day to three per day.

Manager Hub Ramp Operations, Safety and Training

Midwest Airlines
08.2005 - 09.2010
  • Managed ramp operations consisting of: 100 daily flights, eight supervisors, 200+ Customer Service agents and five aircraft types under three airlines.
  • Ensure a safe and efficient operation surpassing monthly operational goals: On-time performance, baggage handling and safety.
  • Initiated a fuel tracking system for ground equipment fuel consumption, successfully reducing costs by 10 percent.
  • A main participant in successfully transitioning from a company owned hub operation to a downsized contracted operation. Hired and trained new staff and supervisors as well as retraining existing employees.
  • Hiring manager

Customer Service Supervisor

Midwest Express Airlines (aka Midwest Airlines)
03.1991 - 07.2005
  • Lead an operation of 50 flights per day and a team of 35-55 line agents; as well as coach and developed a direct report team of 30-30 employees.
  • Organized a dedicated deice program effectively improving performance by reducing controllable delays by more than 80%; recruited in-house agents, provided training and scheduling. Developed a deice coordinator position to efficiently communicate to all areas of the operation.
  • Assisted in the start-up of a new commuter airline; developed and managed new procedures and policies.
  • Recruited and trained a dedicated ramp team to improve overall performance associated with the commuter operation.
  • Participated in the hiring process with our Human Resources specialists including developing a new hire presentation.

Education

Catholic Memorial
Waukesha, Wisconsin

Meteorology

University of Wisconsin -Waukesha
Waukesha, Wisconsin

Skills

  • Customer service
  • Time management
  • Communication skills
  • Leadership
  • Organization

Timeline

Airport Maintenance Worker

Milwaukee County
03.2013 - Current

Milwaukee Station Supervisor

Frontier Airlines
09.2010 - 03.2013

Manager Hub Ramp Operations, Safety and Training

Midwest Airlines
08.2005 - 09.2010

Customer Service Supervisor

Midwest Express Airlines (aka Midwest Airlines)
03.1991 - 07.2005

Meteorology

University of Wisconsin -Waukesha

Catholic Memorial

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Mark Tiedke