Mark Tiedke
Franklin,WI
Summary
A.C.E. (Airport Certified Employee) with over 13 years experience as an Airport Maintenance Worker and 20+ years in Customer Service, Ramp Operations, Training and Safety management within the airline industry.
Overview
34
34
years of professional experience
Work History
Airport Maintenance Worker
Milwaukee County
Milwaukee, Wisconsin
03.2013 - Current
- General building maintenance to include locksmith, carpet/tile repair, drywall and painting.
- Property maintenance to include concrete and asphalt repair and landscaping.
- Airport Specific equipment operator, combination plow and broom units, blowers, sanders, front mounted brooms, loaders and dump trucks.
Milwaukee Station Supervisor
Frontier Airlines
Milwaukee, WI
09.2010 - 03.2013
- Lead a team of 60 to 70 agents per shift, coached and developed a direct report team of 25 employees.
- Developed a team of Winter Operations Coordinators to oversee the deicing program to ensure a safe and efficient application provided by an outside vendor.
- Part of a small team overseeing the downsizing of the Milwaukee station from 100 flights per day to three per day.
Manager Hub Ramp Operations, Safety and Training
Midwest Airlines
Milwaukee, WI
08.2005 - 09.2010
- Managed ramp operations consisting of: 100 daily flights, eight supervisors, 200+ Customer Service agents and five aircraft types under three airlines.
- Ensure a safe and efficient operation surpassing monthly operational goals: On-time performance, baggage handling and safety.
- Initiated a fuel tracking system for ground equipment fuel consumption, successfully reducing costs by 10 percent.
- A main participant in successfully transitioning from a company owned hub operation to a downsized contracted operation. Hired and trained new staff and supervisors as well as retraining existing employees.
- Hiring manager
Customer Service Supervisor
Midwest Express Airlines (aka Midwest Airlines)
Milwaukee, Wisconsin
03.1991 - 07.2005
- Lead an operation of 50 flights per day and a team of 35-55 line agents; as well as coach and developed a direct report team of 30-30 employees.
- Organized a dedicated deice program effectively improving performance by reducing controllable delays by more than 80%; recruited in-house agents, provided training and scheduling. Developed a deice coordinator position to efficiently communicate to all areas of the operation.
- Assisted in the start-up of a new commuter airline; developed and managed new procedures and policies.
- Recruited and trained a dedicated ramp team to improve overall performance associated with the commuter operation.
- Participated in the hiring process with our Human Resources specialists including developing a new hire presentation.
Education
Catholic Memorial
Waukesha, WisconsinMeteorology
University of Wisconsin -Waukesha
Waukesha, WisconsinSkills
- Customer service
- Time management
- Communication skills
- Leadership
- Organization
Timeline
Airport Maintenance Worker
Milwaukee County
03.2013 - Current
Milwaukee Station Supervisor
Frontier Airlines
09.2010 - 03.2013
Manager Hub Ramp Operations, Safety and Training
Midwest Airlines
08.2005 - 09.2010
Customer Service Supervisor
Midwest Express Airlines (aka Midwest Airlines)
03.1991 - 07.2005
Meteorology
University of Wisconsin -Waukesha
Catholic Memorial