Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Tillis

Tampa

Summary

started out as a laborer then advanced as an apprentice. made lineman in 2-5 -93. worked until 2-14-21 when i made trouble shooter. made material specialist in 4-4-22.

Overview

39
39
years of professional experience

Work History

Material Specialist

Tampa Electric Company
04.2022 - Current
  • Collaborated with cross-functional teams to address supply chain issues, ensuring uninterrupted production schedules.
  • Managed incoming inspection activities to ensure materials met quality standards prior to acceptance into inventory or use in production lines.
  • Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
  • Maintained up-to-date knowledge of industry trends, continuously seeking opportunities for process improvements.
  • Weighed and measured [Type] materials and updated records with collected data.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Collaborated closely with engineering teams during product development phases to identify suitable materials that met both performance expectations and budget constraints.
  • Increased productivity through effective resource allocation, prioritizing tasks according to criticality and available resources.
  • Resolved discrepancies between purchase orders and received goods promptly, minimizing potential delays or disruptions to manufacturing processes.

Trouble Shooter

Tampa Electric Co
02.2001 - 04.2022
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Generated reports to track performance and analyze trends.
  • Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Introduced new tools and resources that streamlined workflows for the troubleshooting team, increasing overall efficiency levels significantly over time.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Collaborated with cross-functional teams to develop innovative solutions, resulting in improved system performance.
  • Researched and resolved uncommon flagged system performance issues to expedite patching.
  • Researched and identified solutions to technical problems.
  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Resolved computer and system networking problems to maintain user productivity.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Developed and implemented preventive maintenance procedures.
  • Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.
  • Increased system uptime by monitoring performance metrics and addressing potential issues proactively.
  • Strengthened team performance by providing guidance and training to junior technicians.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Installed and configured operating systems and applications.
  • Reduced equipment failures through implementation of preventive maintenance schedules.
  • Monitored hardware, software, and peripheral performance against organizational expectations.

Lineman

TECO Energy
02.1993 - 02.2001
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained accurate records of completed tasks, contributing to streamlined operations.
  • Assisted in emergency storm restoration efforts, restoring power to affected communities as quickly as possible.
  • Enforced adherence to industry best practices, safety protocols and proper installation techniques.
  • Enhanced system reliability through efficient diagnosis and repair of electrical faults.
  • Removed old poles and hardware and replaced with new equipment.
  • Contributed to positive teamwork dynamics by effectively communicating with colleagues and supervisors throughout project lifecycles.
  • Utilized advanced diagnostic tools to identify issues in power lines, ensuring timely repairs and minimal downtime.
  • Collaborated with cross-functional teams to complete large-scale projects on time and within budget.
  • Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
  • Coordinated with utility partners during joint infrastructure projects, facilitating smooth communication channels between teams resulting in successful outcomes.
  • Inspected power lines for any damage or irregularities and replaced components.
  • Improved workplace safety by conducting regular equipment inspections and maintenance.
  • Maintained a strong safety record by diligently adhering to OSHA regulations and company policies, ensuring the well-being of both team members and the public.
  • Trained new team members in proper procedures, fostering a safe and efficient work environment.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Provided excellent customer service during service calls, addressing concerns promptly and professionally.

Apprentice Lineman

Tampa Electric
01.1985 - 02.1993
  • Enhanced team efficiency by consistently meeting deadlines for power line installations and repairs.
  • Improved safety standards on the job site by conducting thorough equipment inspections and maintenance tasks.
  • Assisted in the completion of complex projects, such as high-voltage transmission line installations and maintenance operations.
  • Contributed to a reduction in power outages by promptly identifying and repairing damaged lines and equipment.
  • Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
  • Supported successful project completions by collaborating closely with experienced linemen and supervisors to execute assigned tasks effectively.
  • Promoted safe working practices within the crew by adhering to established safety protocols at all times.
  • Gained proficiency in climbing poles, towers, and structures to perform required tasks at varying heights.
  • Played an integral role in maintaining reliable electrical service for customers by participating in regular system upgrades and maintenance procedures.
  • Strengthened communication skills while coordinating with team members during emergency response situations to quickly restore power after outages.
  • Participated in ongoing professional development opportunities, including industry-related workshops, training sessions, and certification programs.
  • Developed strong technical knowledge of electrical systems, transformers, circuit breakers, switches, insulators, and other power distribution components.
  • Increased overall productivity by efficiently completing assigned tasks with minimal supervision from senior crew members.

Education

University of South Florida
Tampa, FL

High School Diploma -

Cape Fear Christian Academy
Erwin, NC
05.1980

Skills

  • Sample Collection
  • Product Inspection
  • Merchandise Stocking
  • Production Scheduling
  • Bills of Material
  • Documentation Management
  • Logistics Planning
  • Procurement Strategies
  • Loss Prevention
  • Procurement Process
  • Materials Handling
  • Records Management
  • Material Identification
  • Shipping procedures
  • Data Entry
  • Inventory Management
  • Material sourcing

Timeline

Material Specialist

Tampa Electric Company
04.2022 - Current

Trouble Shooter

Tampa Electric Co
02.2001 - 04.2022

Lineman

TECO Energy
02.1993 - 02.2001

Apprentice Lineman

Tampa Electric
01.1985 - 02.1993

University of South Florida

High School Diploma -

Cape Fear Christian Academy

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Mark Tillis