Mark Tillotson
Oxford ,NC
Summary
Dynamic professional with a proven track record at Tobacco Wood Brewing Company, excelling in guest relations and cash management. Recognized for enhancing customer satisfaction through personalized service and effective task prioritization. A motivational leader skilled in fostering team bonding and driving organizational growth, ensuring exceptional experiences for all patrons.
Overview
15
15
years of professional experience
Work History
Server
Tobacco Wood Brewing Company
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Painting Teacher
Vance Granville Community College
05.2022 - 12.2022
- Utilized social media platforms to showcase student work online further expanding their recognition and reach beyond the classroom.
- Developed comprehensive lesson plans, focusing on various painting techniques and styles for diverse skill levels.
- Enhanced students'' painting skills by providing personalized feedback and tailored instruction.
- Fostered a collaborative learning environment by encouraging open dialogue among class members, enabling them to share ideas and techniques.
Aquatics Director
YMCA
04.2021 - 11.2021
- Tracked, organized, and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Monitored pH, chlorine, alkalinity, and water hardness and took steps to maintain pool at optimal levels.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
- Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Fostered a positive work environment by cultivating open communication channels between staff members across various departments within the organization.
Server
Cooper's Ale House
08.2020 - 02.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lifeguard Instructor
Carolina Pool Management
09.2016 - 12.2020
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Implemented new training techniques that led to increased certification rates among course participants.
- Developed engaging lesson plans for various age groups to teach essential water safety skills effectively.
- Collaborated with other instructors to plan special events that promoted aquatic programs within the facility.
- Streamlined the scheduling process for lifeguard shifts, ensuring adequate coverage at all times.
- Shifted between formal and informal methods of teaching to keep students engaged.
Assistant Swim Coach
YMCA
09.2016 - 02.2018
- Adapted teaching strategies to match developmental age and abilities of students.
- Provided constructive feedback to swimmers, leading to increased technical proficiency and stronger performances in competitions.
- Organized and implemented effective teaching strategies for students as young as 8 years old.
- Collaborated with head coach to create and execute practice plans for various skill levels, resulting in improved swim times.
Lifeguard
Aycock Recreation
03.2013 - 10.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Promoted water safety awareness with educational presentations to community groups.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Led water safety workshops, increasing community knowledge and swimmer confidence.
Swim Coach
Vance Aquatics
05.2010 - 08.2014
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Coached youth aged 8 to 18 for competitive swim team and oversaw participation in swim meets annually.
Server
Robinson Ferry
06.2012 - 02.2013
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Theatre Design And Technical Production
University of North Carolina At Greensboro
Greensboro, NC05-2018
Associate of Arts - N/a
Vance Granville Community College
Henderson NC05-2015
Skills
- Cash management
- Guest relations management
- Task prioritization
- Creative display design skills
- Motivational leadership style
- Team bonding
- Program management
- Equipment management
- Motivational skills
- Student engagement
- Organizational growth
Timeline
Painting Teacher
Vance Granville Community College
05.2022 - 12.2022
Server
Tobacco Wood Brewing Company
04.2022 - Current
Aquatics Director
YMCA
04.2021 - 11.2021
Server
Cooper's Ale House
08.2020 - 02.2021
Lifeguard Instructor
Carolina Pool Management
09.2016 - 12.2020
Assistant Swim Coach
YMCA
09.2016 - 02.2018
Lifeguard
Aycock Recreation
03.2013 - 10.2017
Server
Robinson Ferry
06.2012 - 02.2013
Swim Coach
Vance Aquatics
05.2010 - 08.2014
Bachelor of Arts - Theatre Design And Technical Production
University of North Carolina At Greensboro
Associate of Arts - N/a
Vance Granville Community College
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