Mark Todd
Denver,CO
Summary
Directed front-of-house and back-of-house teams for over 30 years, consistently achieving high levels of customer satisfaction through effective management practices.
Overview
11
11
years of professional experience
Work History
Server
Syrup
10.2025 - Current
- Executed exceptional customer service strategies to enhance client satisfaction and foster repeat patronage.
- Oversaw multiple tables during peak hours to optimize service efficiency.
- Facilitated training and mentorship for new staff on menu knowledge and service standards.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Addressed customer complaints swiftly to enhance overall dining experience.
- Delivered food and beverages with precision, ensuring attentive service to customer needs.
- Operated POS system to process orders, manage billing, and oversee complimentary item transactions.
Server
Cracker Barrell
06.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
- Demo
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Kitchen Supervisor
LGC Temporary Services
01.2021 - 05.2025
- Analyzed and adjusted kitchen workflows to ensure rapid service and seamless operations during peak hours.
- Monitored and evaluated food presentation quality through consistent quality control checks.
- Monitored and maintained kitchen cleanliness and sanitation protocols, exceeding health department standards.
- Evaluated temperature levels in freezer and refrigerator systems each day to maintain compliance with health regulations.
- Monitored and assessed delivery items to guarantee compliance with established food quality benchmarks.
- Monitored stock levels and initiated orders to replenish items before shortages occurred.
- Executed efficient food preparation processes during peak service times, prioritizing quality and consistency.
- Monitored and maintained hygiene standards to eliminate cross-contamination of cooking tools and surfaces for allergy-sensitive meals.
- Oversaw timely scheduling and receipt of food and beverage deliveries, optimizing cost management and budget adherence.
- Coordinated inventory oversight and supply procurement to maintain a fully stocked kitchen environment.
- Collaborated with culinary team to design and prepare customized meals that meet specific dietary needs of guests.
- Analyzed inventory processes and refined ingredient utilization strategies to effectively reduce food waste.
Kitchen Supervisor
Aramark
03.2024 - 06.2024
- Oversaw daily kitchen operations, ensuring optimal efficiency and strict adherence to safety protocols.
- Facilitated training and mentorship for kitchen staff on food preparation techniques and equipment utilization.
- Optimized inventory management processes to enhance efficiency and minimize waste.
- Streamlined meal service schedules to enhance operational efficiency during peak hours.
- Partnered with management to design seasonal menus that align with customer preferences and industry trends.
- Managed grill, stove, and oven operations while ensuring equipment cleanliness after each shift.
- Ensured compliance with health regulations by implementing rigorous cleaning protocols and maintaining high sanitation standards.
- Oversaw food preparation, production, and plating processes to ensure quality standards.
- Oversaw daily food production levels to ensure optimal stock management and prevent overproduction or shortages.
Kitchen Supervisor
New Horizons Food
01.2020 - 01.2021
- Oversaw daily kitchen operations, ensuring efficiency and compliance with safety protocols.
- Optimized inventory management processes to enhance efficiency and minimize waste.
- Streamlined meal service schedules to enhance operational efficiency during peak hours.
- Established and enforced quality control measures to ensure compliance with food safety standards.
- Partnered with management to design seasonal menus that align with customer preferences and industry trends.
- Managed grill, stove, and oven operations while ensuring equipment cleanliness after each shift
- Oversaw food preparation, production, and plating processes to ensure quality standards.
- Optimized inventory management and menu planning to minimize food waste.
- Oversaw daily food production levels to ensure optimal stock management and prevent overproduction or shortages.
Bartender
Applebee's
01.2015 - 01.2016
Education
High School Diploma -
Maryville Missouri High School
Maryville, MO05.1994
Skills
- Managed service and bar operations for 15 years, consistently ensuring high-quality standards and positive customer experiences
- Supervised installation and ongoing support of various POS systems, focusing on consistent performance
- Oversaw back-of-house functions for 15 years, guaranteeing quality and consistency in food preparation and service delivery
- Achieved improved stock accuracy through streamlined inventory processes Reduced inventory discrepancies by implementing effective tracking and control measures Enhanced overall supply chain efficiency with robust inventory management strategies
- Exhibited steadfast reliability and dedication, contributing to the overall success of professional operations
- Developed strong customer connections by delivering customized assistance and maintaining uninterrupted service flow
- Executed receipt disbursement and fund reconciliation procedures, enhancing operational efficiency and accuracy
Timeline
Server
Syrup
10.2025 - Current
Server
Cracker Barrell
06.2025 - Current
Kitchen Supervisor
Aramark
03.2024 - 06.2024
Kitchen Supervisor
LGC Temporary Services
01.2021 - 05.2025
Kitchen Supervisor
New Horizons Food
01.2020 - 01.2021
Bartender
Applebee's
01.2015 - 01.2016
High School Diploma -
Maryville Missouri High School