Mark Todd
Denver,CO
Summary
Directed front-of-house and back-of-house teams for over 30 years, consistently achieving high levels of customer satisfaction through effective management practices.
Overview
11
11
years of professional experience
Work History
Server
Syrup
Denver, CO
10.2025 - Current
- Executed exceptional customer service strategies to enhance client satisfaction and foster repeat patronage.
- Oversaw multiple tables during peak hours to optimize service efficiency.
- Facilitated training and mentorship for new staff on menu knowledge and service standards.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Addressed customer complaints swiftly to enhance overall dining experience.
- Delivered food and beverages with precision, ensuring attentive service to customer needs.
- Operated POS system to process orders, manage billing, and oversee complimentary item transactions.
Server
Cracker Barrell
Denver, CO
06.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
- Demo
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Kitchen Supervisor
LGC Temporary Services
Minneapolis, MN
01.2021 - 05.2025
- Analyzed and adjusted kitchen workflows to ensure rapid service and seamless operations during peak hours.
- Monitored and evaluated food presentation quality through consistent quality control checks.
- Monitored and maintained kitchen cleanliness and sanitation protocols, exceeding health department standards.
- Evaluated temperature levels in freezer and refrigerator systems each day to maintain compliance with health regulations.
- Monitored and assessed delivery items to guarantee compliance with established food quality benchmarks.
- Monitored stock levels and initiated orders to replenish items before shortages occurred.
- Executed efficient food preparation processes during peak service times, prioritizing quality and consistency.
- Monitored and maintained hygiene standards to eliminate cross-contamination of cooking tools and surfaces for allergy-sensitive meals.
- Oversaw timely scheduling and receipt of food and beverage deliveries, optimizing cost management and budget adherence.
- Coordinated inventory oversight and supply procurement to maintain a fully stocked kitchen environment.
- Collaborated with culinary team to design and prepare customized meals that meet specific dietary needs of guests.
- Analyzed inventory processes and refined ingredient utilization strategies to effectively reduce food waste.
Kitchen Supervisor
Aramark
Denver, CO
03.2024 - 06.2024
- Oversaw daily kitchen operations, ensuring optimal efficiency and strict adherence to safety protocols.
- Facilitated training and mentorship for kitchen staff on food preparation techniques and equipment utilization.
- Optimized inventory management processes to enhance efficiency and minimize waste.
- Streamlined meal service schedules to enhance operational efficiency during peak hours.
- Partnered with management to design seasonal menus that align with customer preferences and industry trends.
- Managed grill, stove, and oven operations while ensuring equipment cleanliness after each shift.
- Ensured compliance with health regulations by implementing rigorous cleaning protocols and maintaining high sanitation standards.
- Oversaw food preparation, production, and plating processes to ensure quality standards.
- Oversaw daily food production levels to ensure optimal stock management and prevent overproduction or shortages.
Kitchen Supervisor
New Horizons Food
Saint Paul, MN
01.2020 - 01.2021
- Oversaw daily kitchen operations, ensuring efficiency and compliance with safety protocols.
- Optimized inventory management processes to enhance efficiency and minimize waste.
- Streamlined meal service schedules to enhance operational efficiency during peak hours.
- Established and enforced quality control measures to ensure compliance with food safety standards.
- Partnered with management to design seasonal menus that align with customer preferences and industry trends.
- Managed grill, stove, and oven operations while ensuring equipment cleanliness after each shift
- Oversaw food preparation, production, and plating processes to ensure quality standards.
- Optimized inventory management and menu planning to minimize food waste.
- Oversaw daily food production levels to ensure optimal stock management and prevent overproduction or shortages.
Bartender
Applebee's
Minneapolis, MN
01.2015 - 01.2016
Education
High School Diploma -
Maryville Missouri High School
Maryville, MO05.1994
Skills
- Managed service and bar operations for 15 years, consistently ensuring high-quality standards and positive customer experiences
- Supervised installation and ongoing support of various POS systems, focusing on consistent performance
- Oversaw back-of-house functions for 15 years, guaranteeing quality and consistency in food preparation and service delivery
- Achieved improved stock accuracy through streamlined inventory processes Reduced inventory discrepancies by implementing effective tracking and control measures Enhanced overall supply chain efficiency with robust inventory management strategies
- Exhibited steadfast reliability and dedication, contributing to the overall success of professional operations
- Developed strong customer connections by delivering customized assistance and maintaining uninterrupted service flow
- Executed receipt disbursement and fund reconciliation procedures, enhancing operational efficiency and accuracy
Timeline
Server
Syrup
10.2025 - Current
Server
Cracker Barrell
06.2025 - Current
Kitchen Supervisor
Aramark
03.2024 - 06.2024
Kitchen Supervisor
LGC Temporary Services
01.2021 - 05.2025
Kitchen Supervisor
New Horizons Food
01.2020 - 01.2021
Bartender
Applebee's
01.2015 - 01.2016
High School Diploma -
Maryville Missouri High School