Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mark Torres

Grand Prairie,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Loan Star Title Loans
03.2023 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responsible for assisting customers with loan applications, processing transactions, collecting payments, and explaining loan terms and conditions.
  • handle account inquiries, verify documentation, and ensure compliance with state and company regulations.

Store Manager

TitleMax (TMX Finance)
12.2022 - 03.2023
  • Assist in managing overall store performance by overseeing account management and recovery processes, and providing an unmatched positive customer service experience.

Education

High School Diploma -

Grand Prairie High School
101 Gopher Trail, Grand Prairie, TX, 75050
06-2022

Skills

  • Account Management
  • Store Management
  • Customer service
  • Profit & Loss
  • Loan processing
  • Complaint resolution
  • Account updating
  • Sales closing
  • Computer proficiency
  • Payment processing
  • Money handling
  • Adaptability and flexibility

Certification

Driver's License

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Loan Star Title Loans
03.2023 - 05.2025

Store Manager

TitleMax (TMX Finance)
12.2022 - 03.2023

High School Diploma -

Grand Prairie High School

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Mark Torres