Mark Tovar
San Antonio,TX
Summary
Highly motivated recent college graduate offering experience in customer service, medical, and data entry. Known for excelling in fast-paced environments while efficiently handling multiple projects. Proficient in problem-solving, communication, and program management. Dedicated to driving team growth and success through knowledge utilization.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Bakery Lorraine
01.2023 - Current
- Completed on-time deliveries by choosing the best and most efficient routes
- Delivered packages to business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Extern Student
T and R Consulting
05.2024 - 06.2024
- Hand-on training with bookkeeping on QuickBooks
- Data Entry and organization of paperwork
- Learn the basics of 1040 tax form.
Certified Lead Pawnbroker
Ezpawn
11.2019 - 10.2023
- Priced and resold items that remained unclaimed by owners
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer
- Performed store open and closing procedures as part of shift responsibilities.
Team Supervisor
Walmart
09.2017 - 12.2019
- Attended customer complaints and processed product return or replacement requests
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Followed safety precautions to avoid personal injury and provide safe work environment.
Dishwasher and Cook
Pico De Gallo
10.2019 - 11.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Operated machining equipment safely with team of operators
- Operated multiple machines simultaneously to meet production requirements.
Retail Sales Specialist Third Key Holder
O'Reilly Auto Part
01.2019 - 10.2019
- Delivered in-depth information on product features so customers could make educated decisions before purchase
- Informed customers of current store promotions to encourage additional sales purchases
- Increased sales and customer satisfaction through personalized servicing.
Security Officer
Top Gun Security & Investigation
07.2017 - 09.2017
- We greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
- Conducted regular patrols of key areas to spot and control security concerns
- Authored detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Apple Support
VMC
05.2017 - 07.2017
- Installed and configured new devices and system components
- Responded to service requests during and after business hours
- Performed preventive maintenance of telecommunications equipment.
Intake and Scheduler
Generous Home Care Mgmts.
10.2016 - 04.2017
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant/NCRT/ Trainer
Texan Urgent Care/ FastMed
09.2014 - 09.2016
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education.
Supervisor Security Officer
Blue Armor Security
10.2012 - 03.2015
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Conducted regular patrols of facility to detect and deter security threats.
Karate Teacher
Community In School
08.2007 - 10.2014
- Coached new students by breaking down techniques into simple moves
- Instructed on proper breathing techniques, stances, and forms
- Taught both core principles and fighting techniques to students of all levels.
Cashier
Walgreens
06.2014 - 09.2014
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Office Manager
Rainbow Medical Imaging
11.2012 - 06.2013
- Coached fresh staff by breaking down techniques
- In charge of making sure staff were working and doing what needed to get done
- Make sure all paperwork is turned in promptly.
Education
Associate of Applied Science in Management -
Southern Careers Institute
San Antonio, TX10.2024
Business Accounting Specialist Program -
Southern Careers Institute
San Antonio, TX06.2024
Medical Assistant Program -
Southern Careers Institute
San Antonio, TX10.2012
High School Diploma -
Harlandale High School
San Antonio, TX06.2011
Skills
- General Ledger Accounting
- Accounts Payable/Receivable
- Payroll
- Financial Statements
- QuickBooks
- MS Word
- Excel
- PowerPoint
- Internet
- Windows 10
- Customer Service
- Leadership
- Customer Records
- Multi-line Phones
- Data Entry
- Training New Hire
- Auto Delivery
- Scheduling and Coordinating
- Attention to Detail
- Order Verification
- Package scanning
- Vehicle Maintenance
- Goods Transport
- Cargo Handling
- Mileage Tracking
- Punctual and Reliable
- Route Planning
- Teamwork and Collaboration
- Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Extern Student
T and R Consulting
05.2024 - 06.2024
Delivery Driver
Bakery Lorraine
01.2023 - Current
Certified Lead Pawnbroker
Ezpawn
11.2019 - 10.2023
Dishwasher and Cook
Pico De Gallo
10.2019 - 11.2019
Retail Sales Specialist Third Key Holder
O'Reilly Auto Part
01.2019 - 10.2019
Team Supervisor
Walmart
09.2017 - 12.2019
Security Officer
Top Gun Security & Investigation
07.2017 - 09.2017
Apple Support
VMC
05.2017 - 07.2017
Intake and Scheduler
Generous Home Care Mgmts.
10.2016 - 04.2017
Medical Assistant/NCRT/ Trainer
Texan Urgent Care/ FastMed
09.2014 - 09.2016
Cashier
Walgreens
06.2014 - 09.2014
Office Manager
Rainbow Medical Imaging
11.2012 - 06.2013
Supervisor Security Officer
Blue Armor Security
10.2012 - 03.2015
Karate Teacher
Community In School
08.2007 - 10.2014
Associate of Applied Science in Management -
Southern Careers Institute
Business Accounting Specialist Program -
Southern Careers Institute
Medical Assistant Program -
Southern Careers Institute
High School Diploma -
Harlandale High School
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