Summary
Overview
Work History
Education
Skills
Timeline
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Mark Troiani

Summary

Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

16
16
years of professional experience

Work History

General Labor

McLean General Contractors
08.2021 - 02.2024
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.

Server

Jetty's Waterfront Restaurant
02.2014 - 06.2021
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

PF Changs Restaurant
02.2008 - 01.2014
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Education

Bachelor of Science - Accounting

The University of Texas At Arlington
Arlington, TX

High School Diploma -

JJ Pearce High School
Richardson, TX
05.1981

Skills

  • Staff Management
  • Complex Problem-Solving
  • Interpersonal Relations
  • Good Judgment
  • Shift Scheduling

Timeline

General Labor

McLean General Contractors
08.2021 - 02.2024

Server

Jetty's Waterfront Restaurant
02.2014 - 06.2021

Server

PF Changs Restaurant
02.2008 - 01.2014

Bachelor of Science - Accounting

The University of Texas At Arlington

High School Diploma -

JJ Pearce High School

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Mark Troiani