Mark Trotter
500 Parrish Way Mt Juliet,TN
Summary
Logistics and transportation operations professional with more than a decade of experience managing high-volume dispatching, coordinating supply chain workflows, monitoring performance, and ensuring full regulatory compliance. Known for analyzing operational challenges, improving delivery performance, resolving delays, and maintaining accurate documentation across multi-system environments. Adept at working with drivers, carriers, third-party logistics partners, and cross-functional teams to keep time-sensitive operations running smoothly and efficiently. My experience and proven reliability make me a strong and well-prepared candidate for the Logistics Analyst II role at PingWind.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
J&D Specialized Equipment Hauling
01.2024 - 06.2024
- Coordinated inbound and outbound transportation for 30+ oversized and specialized loads weekly across 6 drivers, ensuring on-time delivery and service-level compliance.
- Managed logistics documentation, including permits, shipping details, and regulatory paperwork required for oversized freight.
- Monitored daily KPIs such as delivery performance, route timing, and compliance adherence; quickly resolved delays through root cause analysis and schedule adjustments.
- Collaborated with carriers, drivers, customers, and logistics partners to maintain communication flow and address disruptions.
- Supported operational planning by evaluating route constraints, regulatory requirements, and resource availability.
- Ensured compliance with federal and state transportation regulations, contributing to safe and efficient logistics execution.
Assistant Chief Dispatcher
CSX Transportation
07.2006 - 05.2019
- Directed daily logistics operations for 50+ freight movements, ensuring efficient routing, minimum transit delays, and adherence to strict safety standards.
- Analyzed operational performance data and implemented workflow improvements that reduced overall transit times by 15%.
- Executed time-critical, real-time decisions to resolve delays, equipment issues, and safety concerns, restoring normal operations with minimal impact.
- Maintained compliance with federal rail regulations, safety protocols, and internal logistics processes.
- Coordinated with cross-functional teams including operations, maintenance, field crews, and leadership to ensure alignment on movement priorities and resource allocation.
- Documented logistics actions, operational conditions, and exception events to maintain audit-ready records.
Policy Operations Representative
The General
01.2024 - Current
- Managed personal non-standard auto policies, ensuring accuracy, compliance, and proper documentation.
- Evaluated risk factors and determined coverage and liability, applying guidelines to assess claims eligibility.
- Processed policy changes and billing in multiple systems, maintaining audit-ready records with 99% accuracy and 103% productivity quota.
- Provided exceptional customer service by clarifying coverage details and resolving inquiries.
- Mentored new team members on workflows and compliance protocols, improving departmental efficiency.
Inside Sales Executive
Change Healthcare
03.2021 - 03.2023
- Negotiated contracts and resolved client concerns, demonstrating strong communication and conflict resolution skills.
- Delivered product demonstrations and led onboarding processes for new clients, averaging 100+ client demos annually.
- Consistently exceeded monthly sales targets, averaging 160% of quota attainment and a $1.2M annual revenue impact for the company.
- Recipient of FY 2022 Collaboration Award for cross-functional teamwork.
Inside Sales Representative
Dell Technologies
05.2019 - 03.2021
- Built and maintained strong client relationships through exceptional service and tailored solutions.
- Oversaw 200 customer accounts, averaging a 105% quota attainment.
- Qualified and closed new business opportunities, meeting or exceeding assigned sales quotas.
- Managed accurate customer data in CRM systems and provided regular pipeline updates to leadership.
Education
High School Diploma -
Dickson County High School
Dickson05.1997
Certification - Fright Conductor, Yardmaster, Train Dispatcher
CSXT REDI
Skills
- Supply Chain & Logistics Operations
- Inbound/Outbound Transportation
- Freight Scheduling & Dispatch
- KPI Tracking & Performance Monitoring
- Root Cause Analysis & Issue Resolution
- Safety, Regulatory & Federal Compliance
- ERP/TMS Systems
- Carrier & 3PL Coordination
- Risk Assessment & Accuracy Auditing
- Multi-System Workflow Management
- CRM Platforms
- Multi-System Operational Software
- Dispatch & Load Scheduling
- Process Optimization & Cost Reduction
Certification
CSXT REDI – Fright Conductor Certification, Yardmaster Certification, Train Dispatcher Certification
Timeline
Dispatcher
J&D Specialized Equipment Hauling
01.2024 - 06.2024
Policy Operations Representative
The General
01.2024 - Current
Inside Sales Executive
Change Healthcare
03.2021 - 03.2023
Inside Sales Representative
Dell Technologies
05.2019 - 03.2021
Assistant Chief Dispatcher
CSX Transportation
07.2006 - 05.2019
High School Diploma -
Dickson County High School
Certification - Fright Conductor, Yardmaster, Train Dispatcher
CSXT REDI